If you can’t make or receive calls on your iPhone

You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn’t up to date or if there’s a problem with your network.

Find out what to do if you see “No service” or “Searching” in the status bar. If you can’t make or receive calls on your iPhone, follow these steps, testing after each step:

Check your iPhone settings

  1. Turn Aeroplane Mode on and off. Go to Settings and turn on Aeroplane Mode, wait five seconds, then turn it off.
  2. Check your Do Not Disturb settings. Go to Settings > Do Not Disturb and make sure it’s off.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it’s off.
  5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

Update your software

  1. Check for a service provider settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Remove and reinsert your SIM card

If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Contact your service provider

When you contact your service provider, make sure that:

  • Your account is set up to use your iPhone.
  • There aren’t any localised service outages.
  • Your account doesn’t have a billing-related block.
  • Your calls don’t have errors on the service provider system.

Check your network settings

  1. Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks and VPN settings.
  2. Try to make or receive calls in another location.
  3. Switch to a different network band. Go to Settings > Mobile Data > Mobile Data Options > Enable LTE and turn off Enable LTE, 4G or 3G (this option will depend on your service provider and device model).

Get more help

If you still can’t make or receive calls, restore your iPhone as new. If restoring doesn’t fix the issue, contact Apple Support, then follow the steps to complete your request.

 

Published Date: