If you've forgotten your Mac login password

If you've forgotten the password you use to log in to your Mac user account, or the password isn't being accepted, choose a reset option from the login window.

These steps are for macOS Catalina or later. The steps for macOS Mojave or earlier are different. If you're not sure which macOS you're using, complete these steps first.

Make sure you're on the login window

Login window showing the password field

The login window will appear after you turn on, restart or log out of your Mac. It's not the same as the window you may see when wake your Mac from sleep or stop the screen saver, though it uses the same password.

  • If you can see Shut Down, Restart and Sleep buttons, you're on the login window. 
  • If you see a Switch User button, click it to switch to the login window.
  • If you see different buttons or no buttons, restart your Mac or press and hold its power button for up to 10 seconds, until it turns off. When your Mac restarts or turns on, it will start up to the login window.
    Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.

 


Enter a password up to three times

After making sure you're on the login window, enter any password up to three times until you see one of the password-reset options listed below.

 


Choose a password-reset option

After you've entered a password up to three times, your Mac should show one of these password-reset options.

Option 1: Restart and show password options

Login window showing option to restart and show password reset options

  1. If you see the option to restart and show password reset options, click it to restart your Mac. Then complete one of these steps:
    • Sign in with your Apple ID, if asked. You may also be asked to enter the verification code sent to your other devices.
    • Enter your FileVault recovery key, if asked. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
  2. Select the user you want to reset the password for, then click Next.
  3. Enter your new password information, then click Next. 
  4. When the password reset process has been completed, click Restart.

Option 2: Reset using your Apple ID

Login window showing option to reset it using your Apple ID

  1. If you see the option to reset using your Apple ID, click it.
    • If your Mac restarts, follow the steps for Option 1, above.
    • If your Mac doesn't restart but immediately asks for your Apple ID, enter that information and click Reset Password.
  2. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
  3. If you're asked to select an admin user that you know the password for, click “Forgotten all passwords?”.
  4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. This is temporary.
  5. Enter your new password information, then click Next.
    If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  6. When the password reset process has been completed, click Restart.

Option 3: Reset using your recovery key

  1. Click the option to reset using your recovery key.
  2. Enter your FileVault recovery key. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
  3. Enter your new password information, then click Reset Password.


If you can't reset your password

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