Find out which adaptor you need
Get help using an adaptor
Find out what to do if you have one of these issues.
If you see video but can’t hear audio
Make sure that you’re using a Digital AV adaptor (which has an HDMI port). If you’re using a VGA adaptor, it doesn’t carry audio signals. To hear audio with a VGA adaptor, you need to connect to the headset jack on your TV, monitor, projector or stereo.
If an app doesn’t display video or play audio
The app may not be compatible with your adaptor. Check compatibility on the app’s info page in the App Store or contact the developer.
If an alert says that an HDCP-compatible device is required
Your content may not be compatible with your adaptor. Films, TV shows and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these films, shows and streaming videos using a non-HDCP digital connection — such as the Apple VGA Adapter — an alert will ask for an HDCP-compatible device.
If you need help with other issues
- Disconnect and reconnect your adaptor from your iPhone, iPad or iPod touch and from your TV, monitor or projector.
- Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
- Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren’t compatible.
- Make sure that you have the latest version of iOS or iPadOS.
For more help, contact Apple Support, to set up service for your: