Get help with Mail on iPhone, iPad, and iPod touch

You might not be able to send email with Mail on your iPhone, iPad, or iPod touch. Or you might be unable to get email, or move a message. This article can help you solve these and other issues with Mail on your iOS device.

Get help with iCloud Mail.

First steps

Follow these steps first:

  1. To make sure that you're connected to the Internet, open Safari and go to
  2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
  3. Check your email settings.
  4. Restart your iOS device.
  5. Remove the affected email account from your device with these steps:
    1. Tap Settings > Mail, Contacts, Calendars.
    2. Tap the email account.
    3. Tap Delete Account.
    4. Add your account again.

If you still need help and you get an error message

Find the error message below and follow the steps.

"Cannot get mail"

Make sure that you're entering the right password. If you turned on two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.

"Unable to move message"

  1. Tap Settings > Mail, Contacts, Calendars. Then tap your email account.
  2. Tap Account > Advanced.
  3. Tap Deleted Mailbox and make sure that it's set to Trash.
  4. Tap Advanced, then tap Account, and then tap Done.

Now try to move a message. If you see the error message again, follow these steps:

  1. Tap Settings > Mail, Contacts, Calendars. Then tap your email account.
  2. Tap Account > Advanced.
  3. Tap IMAP Path Prefix, and then type INBOX/.
  4. Tap Account, and then tap Done.

"Username or password is incorrect" with POP3 account

Before you check your email on your iOS device, close any other email programs and close any webmail sites you have open on other computers.

To see if your account is a POP3 account, use the Mail Settings Lookup tool or follow these steps:

  1. Go to Settings > Mail, Contacts, Calendars and tap the account.
  2. Look for the label POP Account Information.

If your email provider offers IMAP, remove the POP3 account, and then add the account with your provider's IMAP settings.

POP3 communicates with one mail client at a time. If more than one mail client tries to connect at the same time, you might see a username or password error.

"Relaying denied" or "Email address rejected by the server"

If you see one of these messages when you try to send an email, either an email address is wrong or your settings aren't right for your connection.

Check the email addresses for any messages in your outbox by following these steps:

  1. In the Mailboxes screen in Mail, scroll down to Accounts.
  2. Tap your account.
  3. Tap Outbox.
    If you don't see an outbox, Mail sent your messages.
  4. Tap a message in the outbox and make sure that the email addresses are right.

If your email provider says to use port 25, you might be able to send email only when connected to your email provider's network. Check with your email provider for settings and availability.

If you still can't send email, you can set up an alternate SMTP server.

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