Send your iPad to Apple for a service

After you’ve contacted Apple for service*, take your iPad to Australia Post to pack and return to Apple.

Before you send in your iPad for a service

  1. Back up your iPad.

  2. Make sure the iCloud features you use have finished syncing: Open the Settings app, tap your name, then tap iCloud. The status icon next to Saved to iCloud should be green.

  3. Turn off Apple Cash: Open the Settings app, scroll down, then tap Wallet & Apple Pay. Then turn off Apple Cash.

  4. Remove your cards and passes from Apple Wallet: Open the Wallet app, select a card or pass, tap the More button, then tap Card (or Pass) Details. Tap Remove Card (or Pass).

  5. Check your iPad Parts and Service History. If a part has Finish Repair next to it, you’ll need to finish that repair before you bring your device to an Apple Store or Apple Authorised Service Provider. If you can’t finish a repair for a part that needs a service, you may be charged an out-of-warranty fee or the service may be denied for that part.1

  6. In iOS 27 or iPadOS 27 or later, turn on Ready for Repair or Trade-In for your device: In the Find My app, select your device, tap the More button, tap Repair or Trade In, then tap Enable. In iOS 26 or iPadOS 26 or earlier, turn off Find My: Go to the Settings app, tap your name, then tap Find My. Tap "Find My [Device]" and turn off "Find My [Device]".2

If you can't turn off Find My on your device, go to the Find My app on another device or go to icloud.com/find. Select your iPad, then select Repair or Trade-In or Remove This Device. Follow the onscreen instructions to prepare it for repair.

Ship your iPad to Apple

  1. From the email that you received when you requested service, print the shipping label from the "Repair status" link.

  2. Take your postage label and your unpacked iPad to Australia Post. Find the nearest Australia Post Office

Australia Post will package your iPad and provide a receipt. Don’t include any accessories such as a case, power adaptor or cables. If you do, they won’t be returned.

Keep the receipt that Australia Post provides to confirm you’ve sent your iPad for service. Apple is not responsible for any damage sustained during transit.

*Send-in service may not be available in all countries or regions.

1Find out what to do if you can't finish a repair.

2In iOS 26 or iPadOS 26 or earlier, to prevent anyone else from getting service for your device without your knowledge, Apple might not be able to service your device if Find My isn't turned off.

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