Learn how to send your Apple TV to Apple using Express Replacement Service

Here's how to send your Apple TV to Apple after you get a replacement.

After you’ve contacted Apple for service, you’ll receive a replacement product with instructions to return your original product. Instructions may vary by country or region.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty,ERS terms and conditions for service covered by an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan, or consumer law.

Prepare your Apple TV for packing and shipping

Follow these steps to prepare your Apple TV:

Customers in Japan should only complete step 1. Then, proceed to the Ship your Apple TV to Apple section for the Asia-Pacific region.

  1. Reset or restore your Apple TV to its factory settings.

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  2. Unplug your Apple TV and place it inside the white box. Do not include your power cord or Apple TV remote. If you include extra items, we won't be able to return them to you.

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  3. Close the lid to the white box.

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  4. Place the white box in the insert inside the brown shipping box.*

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  5. Seal the box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure that the battery sticker is not obstructed.

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*Apple is not responsible for any damage during shipping.

Ship your Apple TV to Apple

Learn how to use your replacment Apple TV.


1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

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