Apple Platform Deployment
- Welcome
- Intro to Apple Platform Deployment
- What’s new
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- Declarative status reports
- Declarative app configuration
- Accessibility declarative configuration
- Apple Intelligence declarative configuration
- App settings configuration
- Audio accessory declarative configuration
- Authentication credentials and identity asset declaration
- Background task management declarative
- Calendar declarative configuration
- Certificates declarative configuration
- Contacts declarative configuration
- Content caching declarative configuration
- DNS settings declarative configuration
- DNS proxy declarative configuration
- Exchange declarative configuration
- Extensible SSO declarative configuration
- External intelligence declarative configuration
- Google Accounts declarative configuration
- Keyboard declarative configuration
- LDAP declarative configuration
- Legacy interactive profile declarative configuration
- Legacy profile declarative configuration
- Mail declarative configuration
- Math and Calculator app declarative configuration
- Managed Migration Assistant declarative configuration
- Network relay declarative configuration
- Packages declarative configuration
- Passcode declarative configuration
- Passkey Attestation declarative configuration
- Safari bookmarks declarative configuration
- Safari browsing management declarative configuration
- Safari extensions management declarative configuration
- Screen Sharing declarative configuration
- Service configuration files declarative configuration
- Siri declarative configuration
- Software Update declarative configuration
- Software Update settings declarative configuration
- Storage management declarative configuration
- Subscribed Calendars declarative configuration
- Web content filter plugin declarative configuration
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- Accessibility payload settings
- Active Directory Certificate payload settings
- AirPlay payload settings
- AirPlay Security payload settings
- AirPrint payload settings
- App Lock payload settings
- Associated Domains payload settings
- Automated Certificate Management Environment (ACME) payload settings
- Autonomous Single App Mode payload settings
- Calendar payload settings
- Cellular payload settings
- Cellular Private Network payload settings
- Certificate Preference payload settings
- Certificate Revocation payload settings
- Certificate Transparency payload settings
- Certificates payload settings
- Conference Room Display payload settings
- Contacts payload settings
- Content Caching payload settings
- Directory Service payload settings
- DNS Proxy payload settings
- DNS Settings payload settings
- Dock payload settings
- Domains payload settings
- Energy Saver payload settings
- Exchange ActiveSync (EAS) payload settings
- Exchange Web Services (EWS) payload settings
- Extensible Single Sign-on payload settings
- Extensible Single Sign-on Kerberos payload settings
- Extensions payload settings
- FileVault payload settings
- Finder payload settings
- Firewall payload settings
- Fonts payload settings
- Global HTTP Proxy payload settings
- Google Accounts payload settings
- Home Screen Layout payload settings
- Identification payload settings
- Identity Preference payload settings
- Kernel Extension Policy payload settings
- LDAP payload settings
- Lights Out Management payload settings
- Lock Screen Message payload settings
- Login Window payload settings
- Managed Login Items payload settings
- Mail payload settings
- Network Usage Rules payload settings
- Notifications payload settings
- Parental Controls payload settings
- Passcode payload settings
- Printing payload settings
- Privacy Preferences Policy Control payload settings
- Relay payload settings
- SCEP payload settings
- Security payload settings
- Setup Assistant payload settings
- Single Sign-on payload settings
- Smart Card payload settings
- Subscribed Calendars payload settings
- System Extensions payload settings
- System Migration payload settings
- Time Machine payload settings
- TV Remote payload settings
- Web Clips payload settings
- Web Content Filter payload settings
- Xsan payload settings
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- Glossary
- Document revision history
- Copyright and trademarks
Collect logs from Apple devices
Collecting log information from your devices to support an AppleCare case is a common and important step to diagnose a certain behavior.
On devices with iOS 27, iPadOS 27, macOS 27, and tvOS 27, you can start—and cancel—log collection required for an AppleCare case remotely on supervised devices using device management commands. This allows you to support your users without requiring physical access to their device or relying on their cooperation to perform a highly manual log capturing process.
The device management command requires a token provided by AppleCare. After the logs are created, they’re automatically uploaded to Apple and attached to the AppleCare ticket.
Important: An AppleCare Professional Support agreement is required to use this feature.
Depending on the device and its status, you can request an interactive or non-interactive token as part of an AppleCare ticket to authorize the log collection session on the device:
An interactive log collection session prompts the user for consent. The user can consent to the collection and upload immediately, choose to review the information before uploading, or cancel the log collection.
When using non-interactive log collection, the device displays a notification, and collects and uploads logs in the background.
Mac computers always use interactive log collection. iPhone and iPad devices require an interactive log collection if an account (for example App Store, iCloud, Mail, and so on) is configured or a passcode is set on the device. Apple TV and Shared iPad always use non-interactive log collection.
A device management service can subscribe to status items on devices that report the current log collection status.