AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing in the United Arab Emirates.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service  
Learn more about your AirPods

How long will it take?

You should receive your replacement AirPods or Charging Case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.

The prices for damagebattery service, and lost AirPods shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. 

Damaged AirPods

If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.

If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.

AirPods Pro AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Pro AED 99 AED 345 each
Wireless Charging Case for AirPods Pro AED 99
AED 345 each
Ear tips (damaged) AED 0 AED 14.89
AirPods AppleCare+ fee (each incident)  Out-of-warranty fee
AirPods AED 99 AED 265 each
Charging Case AED 99 AED 225
Wireless Charging Case AED 99 AED 265

All prices are in Arab Emirates Dirham (AED) and include VAT.

Replace a damaged AirPod, Charging Case or AirPods Pro ear tip

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.

AirPods Covered by AppleCare+ Battery service fee
AirPods (all) AED 0 AED 189 each
Charging Case, Wireless Charging Case (all) AED 0 AED 189

All prices are in Arab Emirates Dirham (AED) and include VAT.

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or Charging Case

Lost AirPods

Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods Pro Lost fee
AirPods Pro AED 345 each
Wireless Charging Case for AirPods Pro AED 385
AirPods Lost fee
AirPods AED 265 each
Charging Case AED 225
Wireless Charging Case AED 299

All prices are in Arab Emirates Dirham (AED) and include VAT.

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost Charging Case
Buy new ear tips

AirPods and AppleCare+

If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items. 

If you don't have AppleCare+, you'll pay the out-of-warranty fee.

Check your coverage status
Learn more about AppleCare+ for Headphones