AirPods Replacement, Service, and Repair
Learn more about AirPods service options, warranty, and pricing in the United Arab Emirates.
How do I get service for my AirPods?
Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.
Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.
Make an appointment or request service
Learn more about your AirPods
How long will it take?
You should receive your replacement AirPods or Charging Case within a week.
How much does it cost to repair or replace my AirPods?
If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.
The prices for damage, battery service, and lost AirPods shown here are for repairs made by Apple. Pricing and terms might vary at other service providers.
Lost AirPods
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.
| AirPods Pro | Lost fee |
|---|---|
| AirPods Pro | AED 345 each |
| Wireless Charging Case for AirPods Pro | AED 385 |
| MagSafe Charging Case for AirPods Pro | AED 385 |
| AirPods | Lost fee |
|---|---|
| AirPods (3rd generation) | AED 265 each |
| AirPods | AED 265 each |
| Charging Case | AED 225 |
| Wireless Charging Case | AED 299 |
| MagSafe Charging Case | AED 299 |
All prices are in Arab Emirates Dirham (AED) and include VAT.
Not sure if it’s lost? Locate lost AirPods.
Damaged AirPods
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
| AirPods Max | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Max | AED 99 | Ask your service representative |
For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.
| AirPods Pro | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Pro | AED 99 | AED 345 each |
| Wireless Charging Case for AirPods Pro | AED 99 |
AED 345 each |
| MagSafe Charging Case for AirPods Pro | AED 99 | AED 345 |
| AirPods | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods (3rd generation) | AED 99 | AED 265 each |
| AirPods | AED 99 | AED 265 each |
| Charging Case | AED 99 | AED 225 |
| Wireless Charging Case | AED 99 | AED 265 |
| MagSafe Charging Case | AED 99 | AED 265 |
All prices are in Arab Emirates Dirham (AED) and include VAT.
Battery service
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.
If your battery has a manufacturing issue and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.
If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.
| AirPods | Covered by AppleCare+ | Battery service fee |
|---|---|---|
| AirPods Max | AED 0 | AED 309 |
| AirPods / AirPods Pro | AED 0 | AED 189 each |
| Charging Case, Wireless Charging Case (all) | AED 0 | AED 189 |
All prices are in Arab Emirates Dirham (AED) and include VAT.
Not sure if you have a battery issue? Get help charging your AirPods.
AirPods Pro ear tips
If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.
If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store.
AirPods and AppleCare+
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don't have AppleCare+, you'll pay the out-of-warranty fee.
Check your coverage status
Learn more about AppleCare+ for Headphones
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Read the Apple Repair Terms and Conditions
Read the Apple privacy policy
