Apple Business User Guide
- Welcome
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- Intro to Configurations
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- AirDrop configuration
- AirPlay configuration
- AirPrint configuration
- App Access configuration
- Apple Intelligence & Siri configuration
- Application Layer Firewall configuration
- Certificate configuration
- Content Caching configuration
- Custom configuration
- Data Management configuration
- Energy Saver configuration
- FileVault configuration
- Gatekeeper configuration
- iCloud configuration
- Lock Screen configuration
- Password and Screen Unlock configuration
- Software Update configuration
- VPN configuration
- Web Clip configuration
- Web Filter configuration
- Wi-Fi configuration
- Edit a configuration
- Apply Blueprints
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- Glossary
- Document revision history
- Copyright and trademarks
Support for AppleCare+ for Business
AppleCare+ for Business support benefits begin as soon as the plan with AppleCare is assigned to a user or a device. Prioritized AppleCare support is available 24/7 for users with the role of Organization Administrator and users with a plan that includes AppleCare.
The support PIN (personal identification number) identifies and confirms eligibility of coverage to the call center teams and allows for the appropriate routing. Each organization has its own personalized PIN.
View the support PIN in Apple Business
When you call AppleCare, you’re prompted to enter your Apple Business PIN.
In Apple Business, sign in with a user whose role has permissions to create, edit, and delete AppleCare repair requests.
To view roles and permissions, see Intro to roles and permissions.
In your browser, choose Devices > Service & Support.
Under Coverage, view your Support PIN.
Use the Apple Business app
If the user is calling from the Apple Business app, the call agent will ask for the serial number of the device so they can confirm and validate coverage for the device in question.
On an iPhone, iPad, or Mac, open the Apple Business app.
Select the Devices tab and choose a device.
View the phone number and the PIN at the bottom of the page.
Use the Apple Support app
On an iPhone, iPad, or Mac, open the Apple Support app.
Select the device and the issue.
Select Call. There’s no need provide the support PIN.