If you can't redeem your promotion for an Apple subscription
If you can't redeem your promotion or trial for Apple Arcade, Apple Fitness+, Apple Music, Apple News+, Apple TV, or Apple One, check your eligibility.
Make sure that you're eligible
To make sure you're eligible to redeem your promotion, check each of the following:
Check if the promotion is still available
To see if the promotion is still current, check current Apple promotions. Most promotions are available for a limited time and apply to first-time subscribers only.
Check if your device or subscription qualifies
Read the terms and conditions included with your promotion to confirm that your device or subscription qualifies.
Check if you previously subscribed to or participated in an Apple Service through Family Sharing
If you subscribed to an Apple service before, or joined one through Family Sharing, you might not be eligible for the promotion.
Check if you or a family member already redeemed the promotion
If you or a family member already redeemed the promotion, you can't redeem the promotion again.
If your promotion isn't listed
The promotion might've come from another company. Contact that company to help you redeem the promotion. Learn how to get help with a promotion from an app developer.
If you've confirmed your eligibility
If you've confirmed you're eligible, but still can't redeem your promotion:
If you haven't already, download the app for the promotion you want to redeem.
Update your device to the latest version of iOS or iPadOS, macOS, watchOS, or tvOS. After updating, open the app and redeem the promotion again.
Sign in with your Apple Account on the eligible device. After signing in, open the app and redeem the promotion again. If you just set up your Mac, you might need to wait at least 4 hours for the promotion to appear.
Need more help?
Tell us more about what's happening, and we’ll suggest what you can do next.