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iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Symptoms

Learn what to do if you see one of these issues with an app you downloaded from the App Store on your iPhone, iPad, or iPod touch:

  • The app unexpectedly quits
  • The app stops responding
  • You can’t open the app

Resolution

Follow the steps below and test the app after each step.

Restart the app

Close the app and open it again.

Restart your device

Turn the device off and on.

Update your device software and your apps

Update your device to the latest version of iOS.

Update your apps:

  1. Open the App Store and tap Updates.
  2. If updates are available, tap Update All.
  3. If asked, enter your Apple ID password. The updates will download and install.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

If your installed app won't open, download and install a free app that isn't on your iOS device. This should reset your Apple ID authorization.

Remember to use the same Apple ID that you used to download the app that you're having issues with.

Reinstall the app

Remove the app from your device and reinstall it. Remember that deleting an app also deletes its data.

  1. Delete the app.
    Icons on iPod screen with X
  2. Press the Home button.
  3. Go to the App Store and download the app again.
  4. Wait for the app to download, then open it from the Home screen.

If the download stops, you can resume it.

Contact the developer

If you see the issue again, contact the developer of the app for help:

  1. Find the app in the App Store.
  2. Tap the app and tap Reviews.
  3. Tap App Support.
    Pages app Reviews tab

 

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Last Modified: Aug 28, 2014
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  • Last Modified: Aug 28, 2014
  • Article: TS1702
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