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iOS: Device not recognized in iTunes for Mac OS X

Symptoms

If your iPhone, iPad, or iPod touch doesn't appear under Devices in iTunes after you connect it to your Mac, refer to the troubleshooting suggestions below.

Resolution

Note: This article is for Mac OS X users. If you're using a Windows PC, please refer to these troubleshooting suggestions.

Follow these steps to resolve your issue:

  1. Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
  2. Install software updates on your Mac.
    Note: If an iTunes update is available, apply the update.
  3. Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.
  4. Disconnect other USB devices and connect your device directly to a USB port on your Mac.
  5. Restart your Mac.

 

Additional Information

In rare circumstances, your device may be recognized after reinstalling iTunes, but after you restart your Mac, the device may not be recognized again. If this happens and you're using Mac OS X v10.6 Snow Leopard, please follow these steps.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 18, 2013
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  • Last Modified: Sep 18, 2013
  • Article: TS1591
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