Resolve iOS update and restore errors in iTunes


When you use iTunes to update or restore your iPhone, iPad, or iPod touch, you might see an error code or alert message. Most of these errors happen because your computer has older versions of software or can’t connect to the server.


You can fix most update and restore errors with a few simple steps. Try these first:


Update iTunes.

Get the latest version of iTunes on your computer.


Update your operating system.

Install available updates for your Mac. If you have a PC, you can get PC software updates from the Microsoft website.

OS X Mavericks

Check your computer’s security software.

You might need to update, change, disable, or uninstall software that’s causing an issue.

Security Lock

Unplug extra USB devices.

Keep only your iOS device, keyboard, and mouse plugged in directly to your computer.



Turn off your computer and your device, and turn them on again.

Apple Devices

Try again.

Update or restore your iOS device again.


Get more help.

If you tried these steps and the error happens again, follow the advanced steps for your error code.



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Last Modified: Aug 28, 2014
  • Last Modified: Aug 28, 2014
  • Article: TS1275
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