iOS: 'No Network Connection' when making a FaceTime call using cellular

Products Affected

iPad (3rd generation) Wi-Fi + Cellular, iPhone 4S

Symptoms

When attempting to place a FaceTime call, the "No Network Connection" alert may appear while connected to a cellular network:

No Network Connection
Connect to a Wi-Fi network or
cellular or cellular data to use FaceTime.

Resolution

This can occur when trying to place a FaceTime call when "FaceTime over Cellular" is disabled. Verify that you have an active cellular data connection, and then do the following:

  1. From the alert, tap Cellular Settings
  2. Scroll down and verify that FaceTime is on

You can also:

  1. Tap Settings > FaceTime
  2. Verify that Use Cellular Data is on

Note: If your carrier does not support "FaceTime over Cellular", this setting is not available. If your current data plan does not support "FaceTime over Cellular", you will be prompted with instructions on how to activate it on your device.

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