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Safari: "Could not open the page, too many redirects"

Symptoms

When trying to view a website using Safari, you may see the alert message: "Could not open the page. Too many redirects occurred trying to open (website name)." This may occur if you open a page that is redirected to open another page, which is then redirected to open the original page.

Resolution

This issue is typically caused by the website you're trying to view, not by Safari. Safari may be able to open the website at a later time, when the website's redirect problem has been corrected.

Occasionally, the issue might be caused by an interaction with Safari. The issue may also occur because redirect information has been retained beyond its useful life.  In some cases, resetting Safari may allow you to regain access to a website. To do that, follow these steps:

  1. Choose Safari > Reset Safari.
  2. Only check "Remove all cookies" and "Empty the Cache."
  3. Click Reset.

If the issue persists, sending feedback to the affected website may help. You can also send feedback to Apple by choosing Safari > Report Bugs to Apple.

Last Modified: May 5, 2010
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  • Last Modified: May 5, 2010
  • Article: TS3320
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