iTunes 7 for Windows: iTunes could not contact the iPod software update server

  • Last Modified: June 26, 2008
  • Article: TS1814
  • Old Article: 304468

Symptoms

Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later:

iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.

Internet access is required to download iPod software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.

 

Products Affected

iPod, iTunes 7 for Windows

Resolution

  1. From the Start menu, choose Control Panel.
  2. Open the Internet Options control panel.
  3. Click the Connections tab.
  4. Click the LAN Settings button.
  5. Select the Automatically detect settings checkbox.

  6. Click OK in both windows.
  7. Reopen iTunes and connect your iPod.
  8. Update or Restore your iPod.
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