iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
Symptoms
When drivers required by a PC's USB interface are not installed correctly or are out of date, an iPod connected to this computer may not be recognized properly.
One or more of the following may occur:
- iPod is not recognized in My Computer
- iPod does not appear in iTunes
- iPod cannot be restored in iTunes
- iPod screen does not display "Do Not Disconnect" screen when connected to the computer
- An exclamation point appears next to the iPod's entry in Device Manager
Products affected
- iPod (all models)
- Microsoft Windows 2000
- Microsoft Windows XP
Products Affected
iPod, Microsoft Windows 2000, Windows XP
Resolution
Updating, or in some cases reinstalling, the drivers for your computer's USB interface should resolve this issue.
Locate the iPod in Device Manager
- Connect iPod to the computer.
- Quit iTunes if it launches.
- On the Start menu, click Control Panel.
- In Control Panel, open Administrative Tools. Note: If you don't see Administrative Tools, look at the left column in Control Panel for a link that says, "Switch to Classic View," and click it.
- Double click the Computer Management shortcut.
- In the left column, click on Device Manager.
- In the right column, click the plus (+) icon next to Universal Serial Bus controllers to expand this selection.
- Locate the iPod in this list. In some cases one of the entries will have "iPod" in its name. If no such entries are present, the iPod is most likely represented by "USB Mass Storage Device."
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Note: A red "X" appearing next to the iPod's entry in Device Manager indicates this device is disabled. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
Update the USB driver
- Right-click the iPod's entry in Device Manager and choose Update Driver from the shortcut menu.
- In the Hardware Update Wizard that appears, select "Yes, this time only" to allow Windows to connect to the Windows Update Website. Click Next.
- Select "Install the software automatically (Recommended)" and click Next. Windows searches for updated drivers and installs any it finds. If Windows is unable to find updated drivers on its own, continue with step #4.
- Click Back.
- Select "Install from a list or specific location (Advanced)" and click Next.
- Select "Search for the best driver in these locations."
- Select "Include this location in the search" and type the following in the field below: C:\Windows\INF
- Click Next. Windows searches this location for drivers and installs any it finds. If Windows is unable to find updated drivers on its own, you must reinstall the USB drivers as shown below.
Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing" click Continue Anyway to continue installing the drivers.
Reinstall USB driver
- Right-click the iPod's entry in Device Manager and choose Uninstall from the shortcut menu.
- In the resulting dialog box, click OK.
- In the Device Manager window, right-click Universal Serial Bus controllers and choose Scan for hardware changes from the shortcut menu.
Windows automatically reinstalls the necessary USB drivers and attempt to remount the iPod.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.