iPod shows up in Windows but not in iTunes

1. Quit iTunes.
2. Right click on My Computer/Computer and click Manage. If Windows requires your permission to continue, click Continue.
3. Click the plus symbol to the left of Services and Applications.
4. Select Services listed under Services and Applications.

5. 

6. Double click iPod Service in the right hand panel.
7. Click the Stop button under the General tab and leave the iPod Service Properties window open.
8. Connect your iPod and wait until it is visible in My Computer/Computer.
9. Click the Start button in the iPod Service Properties window.
10. Open iTunes.

Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music/Music folder by default and are not deleted by removing iTunes

1. Quit iTunes.
2. On the Start menu, click Control Panel.
3. Windows XP and Windows 2000: In Control Panel, open Add or Remove Programs.
Windows Vista: In Control Panel, click Uninstall a program. Alternately, in Classic View of Control Panel, click Programs and Features.
4. Select iTunes from the list of currently installed programs, then click Remove or Uninstall.
5. In Windows XP and Windows 2000, when asked if you would like to remove iTunes, select Yes.
6. In Windows Vista, if your permission is needed to continue, click Continue.
7. After uninstalling iTunes, do not restart if you are prompted to.
8. In Add or Remove Programs or Programs and Features, remove any iPod Updater applications that are listed in the same way you removed iTunes.
9. Restart your computer.
10. After the computer restarts, open Local Disk C: in My Computer/Computer or whichever disk programs are installed on.
11. Open the Program Files folder.
12. Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed in steps 1-8.
13. Right click the iPod folder, select Delete and choose Yes when asked to confirm the deletion.
14. Right-click the Recycle Bin and choose Empty Recycle Bin from the shortcut menu.
15. Restart your computer.
16. Install the latest version of iTunes and connect your iPod.

1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk C:.
3. Open Documents and Settings.
4. Double-click the folder that bears your username.
5. If you see a Local Settings folder, skip to step 9. If you don't see a Local Settings folder, proceed to the next step.
6. On the Tools menu, click Folder Options.
7. Select the "Show hidden files and folders" button.

   

8. Click OK.
9. Double-click Local Settings.
10. Right-click the Temp folder and on the shortcut menu, choose Delete from the shortcut menu.
11. In the confirmation dialog that appears, click Yes.
12. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area (system tray) of the Windows Task bar shown below and repeat step 10.



13. Restart your computer.
14. Install the latest version of iTunes and connect your iPod.

You can download the Windows Installer Cleanup Utility from Microsoft, which will clean up any leftover installer files that may be causing issues with your current installation. To do this:

1. Refer to the Microsoft article Description of the Windows Installer CleanUp Utility for important information about the software.
2. Click the "Download the Windows Installer Cleanup Utility package now" link on that page to download a file titled msicuu2.exe.
3. Open the msicuu2.exe file and follow the prompts to install it.
4. On the Start menu, point to All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
5. Select iTunes from the list and click Remove.
6. Click OK in the confirmation dialog that appears.
7. Repeat steps 5 and 6 if you have multiple iTunes entries listed.
8. Select QuickTime from the list and click Remove.
9. Click OK in the confirmation dialog that appears.
10. Repeat steps 8 and 9 if you have multiple QuickTime entries listed.
11. Click Exit.
12. Restart the computer.
13. Install the latest version of iTunes and connect your iPod.

Installed background processes can sometimes prevent the iPod Service from running. You might be able to resolve this by disabling some items with the System Configuration Utility in Windows XP. To find out how, refer to Using MSCONFIG to troubleshoot conflicts in Windows XP.

If you have tried all the steps in this document, and the linked documents, and iPod is still not being recognized correctly by iTunes or the iPod Updater, then there is likely some other system issue on your computer. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this is the maker of the computer.

Damaged registry keys may prevent Windows from recognizing a variety of USB storage devices including iPod. To troubleshoot this issue, refer to the Microsoft knowledge base article: A computer that is running Windows XP cannot detect a USB thumb drive, an Apple iPod, or an external hard disk drive.