About iPod Reset Utility

Use iPod Reset Utility to restore the following iPod models back to their factory settings when iTunes is unable to do so.

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The process completely erases all music and data and reinstalls the iPod software version listed below:

  • iPod shuffle (1st generation) - iPod Software version 1.1.5
  • iPod shuffle (2nd generation) - iPod Software version 1.0.4

Note: iPod Reset Utility is intended for use only with the iPod models listed above; other iPods are not supported. If you are not sure which iPod you have, see Apple Identifying iPod models.

Use iPod Reset Utility to fix the following issues:

  • iPod will not play music, and cannot be restored using iTunes.
  • iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
  • iPod shuffle (1st generation) is identified as a device in "Recovery mode." iPod shuffle (2nd generation) is identified as a "USB DFU device."

Important: Read Before Using

  • You must have administrator privileges to use this utility.
  • iPod Reset Utility restores your iPod to factory conditions and installs current iPod software for that model, deleting all content on iPod.
  • If iPod Reset Utility cannot reset your iPod, then your iPod may need service. Go to the iPod Service page for additional information.

System Requirements

  • Mac OS X 10.3.9, or later*
  • Windows 2000 with Service Pack 4, Windows XP with Service Pack 2**

*Mac OS X 10.2.8 customers with an iPod shuffle (1st generation) can use the iPod shuffle Reset Utility.

**iPod Reset Utility is not supported for use with Windows Vista.


To install iPod Reset Utility:

  1. Download the iPod Reset Utility from one of the following location:
  2. Double-click iPodResetUtility.pkg (Mac) or iPodResetUtilitySetup.exe (Windows).
  3. Follow the onscreen instructions.

After installation is complete, iPod Reset Utility will be available on a Mac at /Applications/Utilities/iPod Reset Utility or on Windows by choosing Start > Programs > iPod > iPod Reset Utility.

Using iPod Reset Utility

  1. Quit all running applications on your computer.
  2. Open iPod Reset Utility.
  3. Connect iPod to a USB port on your computer. Do not connect iPod to a USB port on your keyboard, or other non-powered USB hub.
  4. Click the Reset button.
  5. If prompted, enter an administrator name and password. Note: Do not disconnect iPod during the reset process.
  6. When complete, quit iPod Reset Utility and open iTunes to load music onto iPod.
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