Edit institution settings in Apple School Manager

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click My Profile below Personal Settings.

2. Click “Manage at appleid.apple.com” to:

   • Change your email address

   • Add or change your phone number used for two-step verification

Administrators can also click “Manage at appleid.apple.com” to change their email address.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click My Profile below Personal Settings.

2. Click Apps and Books to view your apps and books purchased through your account.

Depending on your role, you may be able to view specific information about your institution.

• In Apple School Manager , click Settings at the bottom of the sidebar, click Enrollment Information below Institution Settings, then click View History to view the current license agreements necessary to use Apple School Manager.

Depending in your role, you may be able to edit device purchase information for your institution.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Device Management Settings below Institution Settings.

2. Click Edit next to Customer Numbers, enter your Apple customer numbers or Reseller IDs, then click Done.

   If the Add button is missing or dimmed, this information may already be saved.

   Note: When entering your Apple customer numbers, leave off any leading zeros.

You can choose whom users can share photos and Pages, Numbers, and Keynote documents with. Users who have the sharing link may be able to view and edit, depending on how the document was shared. Your choices are:

• Allow document sharing inside the institution: Users can share documents only with others users in your institution.

• Allow document sharing inside and outside the institution: Users can share documents with anyone.

Institutions that have more than one instance of Apple School Manager must use Allow document sharing inside and outside the institution.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Accounts below Institution Settings.

2. Click Edit next to Sharing, then select one of the following:

   • Allow document sharing inside the institution

   • Allow document sharing inside and outside the institution

3. Click Apply.

Depending on your role, you may be able to enable FaceTime and Messages using Managed Apple IDs for your institution.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Accounts below Institution Settings.

2. Click Enable, then click Enable FaceTime & Messages.

   If there’s no Enable button, FaceTime and Messages are already enabled and you can skip steps 3 and 4.

3. Click Roles in the sidebar, then select each role you want to use FaceTime and Messages.

4. Enable Use FaceTime and Messages for those roles, then click Save.

FaceTime and Messages are off by default; however, another user with the appropriate privileges can enable these features. Depending on your role, you may be able to disable FaceTime and Messages for your institution.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Accounts below Institution Settings.

2. Click Disable next to FaceTime & Messages.

   Note: Before you disable these features, you may want to warn your users that they won’t be able to use their Managed Apple IDs with these features anymore.

Managed Apple ID accounts can request a copy of their data, regardless of location, via their Data & Privacy page, if enabled to do so by their institution in Apple School Manager. See Understand and control the personal information that you store with Apple.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Accounts below Institution Settings.

2. Click Disable next to Data & Privacy Access.

Depending on your role, you may be able to edit data sources for your institution.

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Data Source below Institution Settings.

2. Do one of the following:

   • If you have the correct privileges, click Edit to manage data sources, then click Save.

   • If you have the correct privileges, click Update to have Apple School Manager contact your Student Information System (SIS) for any updates.

   • If you have the correct privileges, you can edit or update information using SFTP.

User Account Lookup allows users to look up other users’ contact information, making it easier to communicate and share files within an institution. When a user is signed in to a device with their Managed Apple ID and searches in specific Apple apps, contact information automatically completes. Lookup results will show the user’s Managed Apple ID. When using the Mail app, the results will show the email address, which might differ from the associated Managed Apple ID. This feature is supported in iOS 13, iPadOS 13.1, and macOS 10.15.

This feature is enabled by default. Apps that work with user account lookup are:

1. In Apple School Manager , click Settings at the bottom of the sidebar, then click Accounts below Institution Settings.

2. Do one of the following:

   • Click Enable to allow user account lookup.

   • Click Disable to prevent user account lookup.

   Note: It may take up to 24 hours for this change to go into effect on all your users’ devices.