Get Support for Apple School Manager
You can get support for Apple School Manager through various Apple resources:
Education Support (for additional online support resources).
Upgrade your institution to Apple School Manager (if you previously enrolled in Apple Deployment Programs).
Contact Apple for support and service (for help using Managed Apple IDs, managing devices, and deploying apps).
Call the phone number for Education customers if there is one in your country or region. Otherwise, ask to speak to an Education Support advisor. To learn what’s available in your country or region, see Availability of Apple programs for education and business.
AppleCare Professional Support (for IT departments).
iTunes Store Customer Support (for help with volume purchase accounts and billing).
Call your local AppleCare Enrollment Support number (for help enrolling in Apple School Manager).