iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider. Be sure you know your Apple ID and password before your appointment.

Get service

iPad service pricing - Macao

How much will it cost?

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) if any of these conditions apply:

  • Your iPad is over one year old.
  • Your iPad screen gets broken accidentally. Accidental damage isn't covered by the Apple warranty.
  • Your iPad has other types of accidental damage or issues caused by unauthorized modifications. 

If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+, which includes two incidents of accidental damage. You can use an incident for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.

iPad model or accessory

Out-of-warranty fee

iPad mini, iPad mini 2

MOP$ 1,588

iPad mini 3, iPad mini 4

MOP$ 2,388

iPad 2, iPad Air, 
iPad 5th generation

MOP$ 1,988

iPad Air 2, 
iPad 3rd generation, 
iPad 4th generation

MOP$ 2,388

iPad Pro 9.7-inch

MOP$ 2,988

iPad Pro (10.5-inch) MOP$ 3,588

iPad Pro 12.9-inch, iPad Pro (12.9-inch,
2nd generation)

MOP$ 4,788

These prices apply to repair or replacement made by. Pricing and terms might vary at other service providers. Prices are in Macao pataca. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.

Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare+

iPad battery and power - Macao

If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.

If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery can hold only 80 percent or less of its original capacity.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models MOP$ 0 MOP$ 788

All prices are in Macao pataca. 

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.

If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Get service

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.

After we receive your iPad, you can check the status of your repair.

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law.

If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

Get service
Learn more about AppleCare+ for iPad

Apple accessories

Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if it's covered by the warranty or consumer law.

Accessory Battery service
Apple Pencil  MOP$ 238

All prices are in Macao pataca.

What to expect

Before you bring your iPad to us, be sure to back up your data and prepare your iPad for replacement. If you get a replacement device, it won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Read the Apple privacy policy