iPad Express Replacement Service
Replace your iPad quickly with AppleCare+
What is Express Replacement Service?
Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.
Contact Apple to make an Express Replacement Service request.
Check your service and support coverage
Start an Express Replacement Service request
How much does Express Replacement Service cost?
There's no fee for the express service. Any fees you might pay will be for the replacement iPad.
Some iPad issues might be covered under warranty, AppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.
AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use an AppleCare+ incident to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.
iPad model |
AppleCare+ service fee |
Out-of-warranty fee |
|---|---|---|
iPad mini, iPad mini 2 |
HK$ 348 |
HK$ 1,588 |
iPad mini 3, iPad mini 4 |
HK$ 348 |
HK$ 2,368 |
iPad 2, |
HK$ 348 |
HK$ 1,968 |
| iPad Air 2, iPad 4th generation |
HK$ 348 |
HK$ 2,368 |
iPad Pro 9.7-inch |
HK$ 348 |
HK$ 2,968 |
| iPad Pro (10.5-inch) | HK$ 348 | HK$ 3,488 |
iPad Pro 12.9-inch, |
HK$ 348 |
HK$ 4,648 |
Fees are in Hong Kong dollars and include GST. Your replacement iPad will be new or equivalent to new.
How do I return my original iPad?
We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.
Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:
- Your repair is covered under warranty, AppleCare+, or consumer law
- We receive your original product on time. In that case, you won’t pay late fees or replacement value.
Late fees and replacement value - Hong Kong
When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value.
If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.
If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.
iPad Pro
iPad Pro (12.9-inch, 2nd generation)
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Pro (12.9-inch, 2nd generation) |
||
| 64 GB | HK$ 720 | HK$ 6,088 |
| 256 GB | HK$ 1,270 | HK$ 7,188 |
| 512 GB | HK$ 2,070 | HK$ 8,788 |
| iPad Pro (12.9-inch, 2nd generation) Wi-Fi + Cellular |
||
| 64 GB | HK$ 1,220 | HK$ 7,088 |
| 256 GB | HK$ 1,770 | HK$ 8,188 |
| 512 GB | HK$ 2,570 | HK$ 9,788 |
iPad Pro (10.5-inch)
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Pro (10.5-inch) | ||
| 64 GB | HK$ 750 | HK$ 4,988 |
| 256 GB | HK$ 1,300 | HK$ 6,088 |
| 512 GB | HK$ 2,100 | HK$ 7,688 |
| iPad Pro (10.5-inch) Wi-Fi + Cellular |
||
| 64 GB | HK$ 1,250 | HK$ 5,988 |
| 256 GB | HK$ 1,800 | HK$ 7,088 |
| 512 GB | HK$ 2,650 | HK$ 8,788 |
iPad Pro 12.9-inch
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Pro 12.9-inch | ||
32GB |
HK$ 370 |
HK$ 5,388 |
128GB |
HK$ 720 |
HK$ 6,088 |
256GB |
HK$ 970 |
HK$ 6,588 |
| iPad Pro 12.9-inch Wi-Fi + Cellular |
||
128GB |
HK$ 1,220 |
HK$ 7,088 |
256GB |
HK$ 1,470 |
HK$ 7,588 |
iPad Pro 9.7-inch
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Pro 9.7-inch | ||
32GB |
HK$ 610 |
HK$ 4,188 |
128GB |
HK$ 960 |
HK$ 4,888 |
256GB |
HK$ 1,210 |
HK$ 5,388 |
| iPad Pro 9.7-inch Wi-Fi + Cellular |
||
32GB |
HK$ 1,110 |
HK$ 5,188 |
128GB |
HK$ 1,460 |
HK$ 5,888 |
256GB |
HK$ 1,710 |
HK$ 6,388 |
iPad mini
iPad mini 4
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad mini 4 | ||
16GB |
HK$ 310 |
HK$ 2,988 |
| 32GB | HK$ 360 | HK$ 3,088 |
64GB |
HK$ 560 |
HK$ 3,488 |
128GB |
HK$ 360 |
HK$ 3,088 |
| iPad mini 4 Wi-Fi + Cellular |
||
16GB |
HK$ 810 |
HK$ 3,988 |
| 32GB | HK$ 860 | HK$ 4,088 |
64GB |
HK$ 1,060 |
HK$ 4,488 |
128GB |
HK$ 860 |
HK$ 4,088 |
iPad mini 3
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad mini 3 | ||
16GB |
HK$ 160 |
HK$ 2,688 |
64GB |
HK$ 460 |
HK$ 3,288 |
128GB |
HK$ 860 |
HK$ 4,088 |
| iPad mini 3 Wi-Fi + Cellular |
||
16GB |
HK$ 660 |
HK$ 3,688 |
64GB |
HK$ 960 |
HK$ 4,288 |
128GB |
HK$ 1,360 |
HK$ 5,088 |
iPad mini 2
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad mini 2 | ||
16GB |
HK$ 200 |
HK$ 1,988 |
32GB |
HK$ 250 |
HK$ 2,088 |
64GB |
HK$ 750 |
HK$ 3,088 |
128GB |
HK$ 1,150 |
HK$ 3,888 |
| iPad mini 2 Wi-Fi + Cellular |
||
16GB |
HK$ 700 |
HK$ 2,988 |
32GB |
HK$ 750 |
HK$ 3,088 |
64GB |
HK$ 1,250 |
HK$ 4,088 |
128GB |
HK$ 1,650 |
HK$ 4,888 |
iPad mini
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad mini | ||
16GB |
HK$ 150 |
HK$ 1,888 |
32GB |
HK$ 750 |
HK$ 3,088 |
64GB |
HK$ 1,150 |
HK$ 3,888 |
| iPad mini Wi-Fi + Cellular |
||
16GB |
HK$ 650 |
HK$ 2,888 |
32GB |
HK$ 1,250 |
HK$ 4,088 |
64GB |
HK$ 1,650 |
HK$ 4,888 |
iPad Air
iPad Air 2
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Air 2 | ||
16GB |
HK$ 310 |
HK$ 2,988 |
| 32GB | HK$ 360 | HK$ 3,088 |
64GB |
HK$ 560 |
HK$ 3,488 |
128GB |
HK$ 710 |
HK$ 3,788 |
| iPad Air 2 Wi-Fi + Cellular |
||
16GB |
HK$ 810 |
HK$ 3,988 |
| 32GB | HK$ 860 | HK$ 4,088 |
64GB |
HK$ 1,060 |
HK$ 4,488 |
128GB |
HK$ 1,210 |
HK$ 4,788 |
iPad Air
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad Air | ||
16GB |
HK$ 310 |
HK$ 2,588 |
32GB |
HK$ 510 |
HK$ 2,988 |
64GB |
HK$ 960 |
HK$ 3,888 |
128GB |
HK$ 1,360 |
HK$ 4,688 |
| iPad Air Wi-Fi + Cellular |
||
16GB |
HK$ 810 |
HK$ 3,588 |
32GB |
HK$ 1,010 |
HK$ 3,988 |
64GB |
HK$ 1,460 |
HK$ 4,888 |
128GB |
HK$ 1,860 |
HK$ 5,688 |
iPad
iPad 6th generation
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad 6th generation Wi-Fi | ||
| 32GB | HK$ 310 | HK$ 2588 |
| 128GB | HK$ 710 | HK$ 3388 |
| iPad 6th generation Wi-Fi + Cellular |
||
| 32GB | HK$ 810 | HK$ 3588 |
| 128GB | HK$ 1210 | HK$ 4388 |
iPad 5th generation
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad 5th generation Wi-Fi | ||
| 32GB | HK$ 195 | HK$ 2,358 |
| 128GB | HK$ 595 | HK$ 3,158 |
| iPad 5th generation Wi-Fi + Cellular |
||
| 32GB | HK$ 695 | HK$ 3,358 |
| 128GB | HK$ 1,095 | HK$ 4,158 |
iPad 4th generation
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad 4th generation | ||
16GB |
HK$ 160 |
HK$ 2,688 |
32GB |
HK$ 860 |
HK$ 4,088 |
64GB |
HK$ 1,260 |
HK$ 4,888 |
128GB |
HK$ 1,660 |
HK$ 5,688 |
| iPad 4th generation Wi-Fi + Cellular |
||
16GB |
HK$ 660 |
HK$ 3,688 |
32GB |
HK$ 1,360 |
HK$ 5,088 |
64GB |
HK$ 1,760 |
HK$ 5,888 |
128GB |
HK$ 2,160 |
HK$ 6,688 |
iPad 2
| iPad model | Late fee | Replacement value |
|---|---|---|
| iPad 2 Wi-Fi | ||
16GB |
HK$ 360 |
HK$ 2,688 |
32GB |
HK$ 960 |
HK$ 3,888 |
64GB |
HK$ 1,360 |
HK$ 4,688 |
| iPad 2 Wi-Fi + 3G | ||
16GB |
HK$ 860 |
HK$ 3,688 |
32GB |
HK$ 1,460 |
HK$ 4,888 |
64GB |
HK$ 1,860 |
HK$ 5,688 |
Fees are in Hong Kong dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.