iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warrantyAppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use an AppleCare+ incident to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.

iPad model

AppleCare+ service fee

Out-of-warranty fee

iPad mini, iPad mini 2

HK$ 348

HK$ 1,588

iPad mini 3, iPad mini 4

HK$ 348

HK$ 2,368

iPad 2, 
iPad Air,
iPad 5th generation,
iPad 6th generation

HK$ 348

HK$ 1,968

iPad Air 2,
iPad 4th generation

HK$ 348

HK$ 2,368

iPad Pro 9.7-inch

HK$ 348

HK$ 2,968

iPad Pro (10.5-inch) HK$ 348 HK$ 3,488

iPad Pro 12.9-inch,
iPad Pro (12.9-inch, 
2nd generation)

HK$ 348

HK$ 4,648

Fees are in Hong Kong dollars and include GST. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value - Hong Kong

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9-inch, 2nd generation)

iPad model Late fee Replacement value
iPad Pro (12.9-inch,
2nd generation)
   
64 GB HK$ 720 HK$ 6,088
256 GB HK$ 1,270 HK$ 7,188
512 GB HK$ 2,070 HK$ 8,788
iPad Pro (12.9-inch,
2nd generation)
Wi-Fi + Cellular
   
64 GB HK$ 1,220 HK$ 7,088
256 GB HK$ 1,770 HK$ 8,188
512 GB HK$ 2,570 HK$ 9,788

iPad Pro (10.5-inch)

iPad model Late fee Replacement value
iPad Pro (10.5-inch)    
64 GB HK$ 750 HK$ 4,988
256 GB HK$ 1,300 HK$ 6,088
512 GB HK$ 2,100 HK$ 7,688
iPad Pro (10.5-inch) 
Wi-Fi + Cellular
   
64 GB HK$ 1,250 HK$ 5,988
256 GB HK$ 1,800 HK$ 7,088
512 GB HK$ 2,650 HK$ 8,788

iPad Pro 12.9-inch

iPad model Late fee Replacement value
iPad Pro 12.9-inch    

32GB

HK$ 370

HK$ 5,388

128GB

HK$ 720

HK$ 6,088

256GB

HK$ 970

HK$ 6,588

iPad Pro 12.9-inch
Wi-Fi + Cellular
   

128GB

HK$ 1,220

HK$ 7,088

256GB

HK$ 1,470

HK$ 7,588

iPad Pro 9.7-inch

iPad model Late fee Replacement value
iPad Pro 9.7-inch    

32GB

HK$ 610

HK$ 4,188

128GB

HK$ 960

HK$ 4,888

256GB

HK$ 1,210

HK$ 5,388

iPad Pro 9.7-inch
Wi-Fi + Cellular
   

32GB

HK$ 1,110

HK$ 5,188

128GB

HK$ 1,460

HK$ 5,888

256GB

HK$ 1,710

HK$ 6,388

iPad mini

iPad mini 4

iPad model Late fee Replacement value
iPad mini 4    

16GB

HK$ 310

HK$ 2,988

32GB HK$ 360 HK$ 3,088

64GB

HK$ 560

HK$ 3,488

128GB

HK$ 360

HK$ 3,088

iPad mini 4
Wi-Fi + Cellular
   

16GB

HK$ 810

HK$ 3,988

32GB HK$ 860 HK$ 4,088

64GB

HK$ 1,060

HK$ 4,488

128GB

HK$ 860

HK$ 4,088

iPad mini 3

iPad model Late fee Replacement value
iPad mini 3    

16GB

HK$ 160

HK$ 2,688

64GB

HK$ 460

HK$ 3,288

128GB

HK$ 860

HK$ 4,088

iPad mini 3
Wi-Fi + Cellular
   

16GB

HK$ 660

HK$ 3,688

64GB

HK$ 960

HK$ 4,288

128GB

HK$ 1,360

HK$ 5,088

iPad mini 2

iPad model Late fee Replacement value
iPad mini 2    

16GB

HK$ 200

HK$ 1,988

32GB

HK$ 250

HK$ 2,088

64GB

HK$ 750

HK$ 3,088

128GB

HK$ 1,150

HK$ 3,888

iPad mini 2
Wi-Fi + Cellular
   

16GB

HK$ 700

HK$ 2,988

32GB

HK$ 750

HK$ 3,088

64GB

HK$ 1,250

HK$ 4,088

128GB

HK$ 1,650

HK$ 4,888

iPad mini

iPad model Late fee Replacement value
iPad mini    

16GB

HK$ 150

HK$ 1,888

32GB

HK$ 750

HK$ 3,088

64GB

HK$ 1,150

HK$ 3,888

iPad mini
Wi-Fi + Cellular  
   

16GB

HK$ 650

HK$ 2,888

32GB

HK$ 1,250

HK$ 4,088

64GB

HK$ 1,650

HK$ 4,888

iPad Air

iPad Air 2

iPad model Late fee Replacement value
iPad Air 2    

16GB

HK$ 310

HK$ 2,988

32GB HK$ 360 HK$ 3,088

64GB

HK$ 560

HK$ 3,488

128GB

HK$ 710

HK$ 3,788

iPad Air 2
Wi-Fi + Cellular
   

16GB

HK$ 810

HK$ 3,988

32GB HK$ 860 HK$ 4,088

64GB

HK$ 1,060

HK$ 4,488

128GB

HK$ 1,210

HK$ 4,788

iPad Air

iPad model Late fee Replacement value
iPad Air    

16GB

HK$ 310

HK$ 2,588

32GB

HK$ 510

HK$ 2,988

64GB

HK$ 960

HK$ 3,888

128GB

HK$ 1,360

HK$ 4,688

iPad Air
Wi-Fi + Cellular
   

16GB

HK$ 810

HK$ 3,588

32GB

HK$ 1,010

HK$ 3,988

64GB

HK$ 1,460

HK$ 4,888

128GB

HK$ 1,860

HK$ 5,688

iPad

iPad 6th generation

iPad model Late fee Replacement value
iPad 6th generation Wi-Fi    
32GB HK$ 310 HK$ 2588
128GB HK$ 710 HK$ 3388
iPad 6th generation
Wi-Fi + Cellular
   
32GB HK$ 810 HK$ 3588
128GB HK$ 1210 HK$ 4388

iPad 5th generation

iPad model Late fee Replacement value
iPad 5th generation Wi-Fi    
32GB HK$ 195 HK$ 2,358
128GB HK$ 595 HK$ 3,158
iPad 5th generation
Wi-Fi + Cellular
   
32GB HK$ 695 HK$ 3,358
128GB HK$ 1,095 HK$ 4,158

iPad 4th generation

iPad model Late fee Replacement value
iPad 4th generation    

16GB

HK$ 160

HK$ 2,688

32GB

HK$ 860

HK$ 4,088

64GB

HK$ 1,260

HK$ 4,888

128GB

HK$ 1,660

HK$ 5,688

iPad 4th generation
Wi-Fi + Cellular
   

16GB

HK$ 660

HK$ 3,688

32GB

HK$ 1,360

HK$ 5,088

64GB

HK$ 1,760

HK$ 5,888

128GB

HK$ 2,160

HK$ 6,688

iPad 2

iPad model Late fee Replacement value
iPad 2 Wi-Fi    

16GB

HK$ 360

HK$ 2,688

32GB

HK$ 960

HK$ 3,888

64GB

HK$ 1,360

HK$ 4,688

iPad 2 Wi-Fi + 3G    

16GB

HK$ 860

HK$ 3,688

32GB

HK$ 1,460

HK$ 4,888

64GB

HK$ 1,860

HK$ 5,688

Fees are in Hong Kong dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service