Assign a device that was serviced or replaced in Apple Business Essentials

Service a device

If you aren’t using a plan with AppleCare+ in Business Essentials, you can still have a device serviced or replaced. You should unassign any devices from their mobile device management (MDM) server in Apple Business Manager before they’re subject to AppleCare service.

When the device is returned, you can reassign it to the same MDM server.

Replace a device

If you replace an iPhone, iPad, Mac, or Apple Vision Pro currently enrolled in Apple Business Essentials through an Apple Authorized Service Provider, the replacement device is usually also available for enrollment. You can manually assign the device to a server using your order number. To find replacement devices, search for order numbers that begin with the letter R.