Get your Apple Watch ready for service

Before you mail in your Apple Watch for repair or replacement, follow these steps. 

Before you send us your Apple Watch

If your device won't turn on or respond, finish as many of these steps as possible.

Unpair your Apple Watch

When you unpair, your iPhone will try to create a backup of your Apple Watch. When your device returns from service, you can use the backup to restore your Apple Watch.

Follow these steps to unpair your devices:

  1. Keep your Apple Watch and iPhone close together. 
  2. Open the Apple Watch app on your iPhone and tap the My Watch tab.
  3. Tap your watch name at the top of the screen. 
  4. Tap i icon next to the device that you want to unpair. 
  5. Tap Unpair Apple Watch. For Apple Watch Series 4 (GPS + Cellular) or Apple Watch Series 3 (GPS + Cellular), tap Remove [Carrier] Plan. 
  6. Enter your Apple ID password. If you forgot your Apple ID password, you can reset it
  7. Tap again to confirm. 

If you don't have your iPhone, but your Apple Watch is working, you can erase all content and settings on your Apple Watch. On your Apple Watch, tap Settings > General > Reset > Erase all Content and Settings. For Apple Watch Series 4 (GPS + Cellular) or Apple Watch Series 3 (GPS + Cellular), tap Erase All to remove your plan. 

Remove your Apple Watch band

You don’t need to send in your Apple Watch band or other accessories. 

Learn how to remove your band. If you have a Link Bracelet band, remember to separate the links before you remove the band.

Send in your Apple Watch

Now your device is ready to send in for repair. If you arranged a repair request, you should have received instructions for how to mail in your device. If you already received a replacement Apple Watch, follow these steps to set it up

If you didn't get instructions or you haven't set up a repair request, contact Apple Support.

Need help?

Contact Apple Support for more information.

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