Use Express Replacement Service for your HomePod or HomePod mini
With Express Replacement Service, you'll get a kit that has your replacement HomePod or HomePod mini and everything that you need to send back your original product.
About Express Replacement Service
With Express Replacement Service, Apple sends you a replacement product first — so you don't have to wait for a repair.
After you get your replacement product, use the same box to send back your original HomePod right away. Apple must receive your original product within ten days after your replacement was shipped.
Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.
Find the shipping date of your replacement HomePod
Before you return your original HomePod or HomePod mini
Remove your personal information by resetting your HomePod or HomePod Mini to factory settings:
Open the Home app on a iPhone, iPad, or Mac signed in to the same Apple Account that you used to set up your HomePod.
Select your HomePod, select the Settings button, then select Reset HomePod.
Select Remove Accessory
If a white spinning light doesn’t appear, learn what to do next
Pack your HomePod or HomePod mini
Your Express Replacement Service kit includes everything you need to pack up and send your original product to Apple, including the boxes that your replacement product arrived in — a small box to place your device in and a larger shipping box to pack it up.
Don’t include anything else in the box — like a power adapter, cable that isn't attached to your product, or other accessory. If you include extra items in the box, they won’t be returned to you.
Place your HomePod inside the smaller box, then close it.
With the provided tape stripes, seal opposite ends of the box.
Open the larger shipping box, pull down the front flap to reveal the insert, and place the smaller box into the insert.
Close the shipping box and place the side tabs into the insert. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
HomePod mini
Put the end of the HomePod mini cable into the hole in the spindle, then wrap the cable around the spindle.
Pass the cable through a side notch, set the HomePod mini on top of the spindle, then put the spindle and HomePod mini in the base of the smaller box. Put the top on the box.
Place the smaller box into the larger shipping box, then close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Ship your HomePod or HomePod mini to Apple
Apple is not responsible for any damage during shipping.