Apple Watch Replacement Letter

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Dear Apple Customer,

All AppleCare Service work was performed in an Apple-approved facility to ensure the highest level of quality and reliability. After thorough diagnostic testing on your original Apple Watch, we are sending you a replacement watch (enclosed).*

If your original Apple Watch was covered under its original warranty, this replacement is provided at no charge. If your original Apple Watch was not covered under Apple warranty, your credit card will be charged in the amount quoted to you when you agreed to proceed with this service/evaluation.

Serial Number

Please note that your replacement Apple Watch has a different serial number from your original Apple Watch. Always retain a record of your serial numbers for future reference.


Your replacement Apple Watch assumes the remaining warranty of the original product or a 90-day warranty from the date of replacement, whichever is greater.

Thank you for using AppleCare Service. We wish you continued enjoyment of your Apple Watch.


AppleCare Service

* The original Apple Watch has been exchanged by Apple for a new or refurbished Apple Watch. Any applicable cost is indicated in a separate invoice.

Notice to California Consumers:

1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws.