iPhone 14 Plus Service Program for Rear Camera Issue
Apple has determined that the rear camera on a very small percentage of iPhone 14 Plus devices may exhibit no preview. Affected devices were manufactured between April 10, 2023 to April 28, 2024.
If your iPhone 14 Plus has exhibited this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.
Note: No other iPhone models are part of this program.
Service Process
Find an Apple Authorized Service Provider to have your iPhone 14 Plus serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.
If you have questions or need further assistance, please contact Apple Support.
Before service, back up your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.
Note: If your iPhone 14 Plus has any damage which impairs the ability to complete the repair, such as a cracked back glass, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Additional Information
Apple may restrict or limit repair to the original country or region of purchase. For iPhone 14 Plus devices purchased in EEA member countries, service is available in other EEA member countries.
This worldwide Apple program does not extend the standard warranty coverage of the iPhone 14 Plus.
If you believe your iPhone 14 Plus was affected by this issue, and you paid to have your rear camera repaired, you can contact Apple about a refund.
The program covers eligible iPhone 14 Plus for three years after the first retail sale of the unit.
Information as of 2024-11-01