If you need help with your Theft and Loss claim
If you filed a Theft and Loss claim, you can check the status of your claim, cancel your claim, and learn about using your replacement device.
If you have an AppleCare plan that includes Theft and Loss coverage for your device, you can file a claim. After you file a claim, you can check the status of your claim with the third-party insurance company that handles Theft and Loss claims, cancel your claim, and learn how to set up your replacement device.
Find My must be enabled on your device throughout the entire Theft and Loss claim process.
Learn more about Theft and Loss coverage and how to file a claim online for your device:
Not all AppleCare products and buying options are available in all countries or regions.
Check the status of your claim
Check the status of your Theft and Loss claim with AIG
To check the status of your claim, you might need this information:
Your claim number or Apple Repair ID
The serial number or IMEI of your device
The purchase date of your AppleCare plan that includes Theft and Loss, which you can find at checkcoverage.apple.com.
For additional help with the status of your Theft and Loss claim, please contact the third-party insurance group based on the country in which you filed your Theft and Loss claim.
In Australia
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 1800-490-596
International phone number: +1 833 700 2017
Online: www.aigtheftandloss.com.au
In Austria
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 800-298-853
International phone number: +1 833 773 2681
Online: www.aigtheftandloss.at
In Chile
After you begin a claim with Apple and finalize the claim with Southbridge, you can contact Southbridge to check the status of your claim:
Toll-free number: 12300200245
International phone number: +1 833 611 3124
Online: www.theftandloss.cl
In Denmark
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 80-254-570
International phone number: +1 833 768 2600
Online: www.aigtheftandloss.dk
In Finland
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-390642
International phone number: +1 833 768 3139
Online: www.aigtheftandloss.fi
In France
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-902-128
International phone number: +1 833 633 1365
Online: www.aigtheftandloss.fr
In Germany
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 713-1186222
International phone number: +49 713 1186222
Online: www.aigtheftandloss.de
In India
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 000800-040-4948
International phone number: 000800 040 4949
Online: www.aigtheftandloss.in
In Ireland
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 1800-900-690
International phone number: +44 208 253 7480
Online: www.aigtheftandloss.ie
In Italy
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 800-780-755
International phone number: +1 833 633 1368
Online: www.aigtheftandloss.it
In Japan
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0120-938-240
Online: www.aigtheftandloss.jp
In Mexico
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 800-2002035
International phone number: +52 800 200 2036
Online: www.aigtheftandloss.mx
In the Netherlands
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-0221662
International phone number: +1 833 768 3141
Online: www.aigtheftandloss.nl
In New Zealand
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-453-988
International phone number: +1 833 768 3936
Online: www.aigtheftandloss.nz
In Norway
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 800-14983
International phone number: +1 833 768 3960
Online: www.aigtheftandloss.no
In Spain
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 900-930-413
International phone number: +1 833 633 1371
Online: www.aigtheftandloss.es
In Sweden
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 020-79-02-61
International phone number: +1 833 768 3979
Online: www.aigtheftandloss.se
In Switzerland
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-563-528
International phone number: +1 833 768 4600
Online: www.aigtheftandloss.ch
In the United Kingdom
After you begin a claim with Apple and finalize the claim with AIG, you can contact AIG to check the status of your claim.
Toll-free number: 0800-169-6215
International phone number: +1 833 700 2016
Online: www.aigtheftandloss.uk
In the United States
To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.
If you purchased your AppleCare plan before September 15, 2020, contact Assurant:
Phone: 1-877-406-4554
Online: www.assurantdeviceclaim.com
If you purchased your AppleCare plan on or after September 15, 2020, contact AIG:
Toll-free number: 866-258-7419
International phone number: +1 866 258 7419
Online: www.aigtheftandloss.com
Carrier fees may apply. For more information, contact your network provider.
Cancel your Theft and Loss claim
If you find your missing device after you file a Theft and Loss claim, you might be able to cancel the claim, depending on the status of your claim.
Before your claim is approved
If your claim has not yet been approved, you might be able to cancel your claim with the third-party insurance group handling your claim. Check the status of your claim.
You can also go to My Support and sign in using the Apple Account associated with the missing device to find the Theft and Loss claim for your device. You will be directed to the third-party Theft and Loss website to cancel your claim.
After your claim is cancelled, you must set up your found device as new. You can restore your iPhone from a backup to get the data previously stored on your device.
After your claim is approved
If your claim is approved, your lost or stolen device will be permanently disabled and you'll receive a replacement. You can't cancel the claim if a replacement device has shipped.
If you find your lost or stolen device after your claim has been approved, you won't be able to use that device again. You can bring the found device to your nearest Apple Store or recycling center to be recycled.
If you purchased your AppleCare plan before September 15, 2020 in the United States, contact Assurant to return a found device.
Set up your replacement device
Your AppleCare with Theft and Loss coverage is transferred to your replacement device.
You can set up your replacement device as new, or you can restore it from a backup to get the data previously stored on your device.
Set up your replacement iPhone
If your wireless carrier or worldwide service provider doesn't support eSIM, you might need to bring your replacement device to your carrier to get and register a new SIM card. Learn about eSIM
Get help with your Theft and Loss claim
If you are having issues with filing a claim, contact Apple Support. Make sure that you have your Apple Account details and the serial number of your Apple product.