Learn how to send your AirPods Pro to Apple for repair from Europe

Here's how to send your AirPods Pro to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your AirPods Pro to Apple.

Before you pack your AirPods Pro

Before returning your AirPods, be sure to wipe them clean and remove any debris.

1. Remove the ear tips from your AirPods Pro.

   

Pack your AirPods Pro

1. Place your AirPods Pro in the Wireless Charging Case.

   

2. Place your AirPods Pro in your Wireless Charging Case into the white box.

   

3. Place the white box into the brown shipping box.

   

4. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your AirPods Pro to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your repaired or replaced AirPods Pro

1. Note the serial number of your Wireless Charging Case when it is returned to you, as it may have been replaced. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

2. Set up your AirPods Pro.