Online Survey - Official Apple Support

Overall, how satisfied were you with your experience on the Apple Support site today?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied
Why did you choose the above rating? Select all that apply.

My experience with the Call Center or Genius Bar was good

My experience with the Call Center or Genius Bar was not good

The content I found on the site was good

The content I found on the site was not good

It was easy to navigate the site to find what I was looking for

It was difficult to navigate the site to find what I was looking for

I encountered challenges with the site (such as broken links or slow page loading)

Another reason not listed above
Which Apple product or service did you primarily want to know more about today?

AirPods

Apple Account

Apple Music

Apple Pay

Apple TV

Apple Watch

HomePod

iCloud

iPad

iPhone

iPod

iTunes

Mac (Desktops, notebook computers, or macOS)

Wireless (AirPort and Time Capsule)

Other Apple software (Pages, Keynote, iMovie, etc.)

Other
Primarily, why did you visit the Apple Support site today?

Troubleshoot an issue

Learn how to use a product or product feature

Set up a product

Participate in the Apple Support Communities forum

Request a repair or product replacement or check the status of an existing repair or replacement

Get a manual, user guide, or product specifications

Research information for a new product purchase

Get a phone number to call AppleCare technical support

Download or update software

Get support for sales or refund questions

Another reason not listed above
Were you able to complete your intended purpose today?

Yes

No

Uncertain
How likely are you to recommend the Apple Support website to a friend?

Extremely likely

Very likely

Somewhat likely

A little likely

Not at all likely

Online Support Survey

Overall, how satisfied were you with your experience on the Apple Support site today?

Why did you choose the above rating? Select all that apply.

Which Apple product or service did you primarily want to know more about today?

Primarily, why did you visit the Apple Support site today?

Were you able to complete your intended purpose today?

How likely are you to recommend the Apple Support website to a friend?