If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Services you sign in to with Apple ID

Your Apple ID is the account that you use for everything you do with Apple, like when you shop the iTunes Store, sign in to iCloud, buy an app, and more. To reset your password, you need to know the email address for your Apple ID. Don't know the email address for your Apple ID?

Reset your password

Instructions vary based on the type of security that you use for your Apple ID. For example, if you're asked to confirm your phone number, use steps for two-factor authentication. Choose the type that you use:

Two-factor authentication

If you have two-factor authentication enabled for your Apple ID, you can reset your password from any trusted iPhone, iPad, iPod touch, or Mac with a password or passcode that's enabledCan't access any of your devices?

On your iPhone, iPad, or iPod touch

  1. Make sure that your device has iOS 10 or later.
  2. Go to Settings.
  3. Tap [your name] > Password & Security > Change Password, then follow the onscreen steps to update your password. For iOS 10.2 or earlier, tap iCloud > [your name] > Password & Security > Change Password, then follow the onscreen steps.
    iPhone Password & Security Screen showing Two-Factor Authentication turned on

Need help with the previous step? You might not be signed in to iCloud. Open Settings and tap "Sign in to your [device]" > "Don’t have an Apple ID or forgot it," then follow the onscreen steps. For iOS 10.2 or earlier, tap iCloud > Forgot Apple ID or Password, then follow the onscreen steps.

On your Mac

  1. Go to Apple menu > System Preferences, then click iCloud.
  2. Choose Account Details. 
  3. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final steps below.
  4. Click Security > Reset Password. Before you can reset your Apple ID password, you'll be required to enter the password used to unlock your Mac.

Need help with these steps? You might not be signed in to iCloud. Go to Apple menu > System Preferences, then click iCloud. Click "Forgot Apple ID or password" and follow the onscreen steps.

Use a recovery key

If you updated your Apple ID from two-step verification to two-factor authentication in iOS 11 and later, or macOS High Sierra and later, and you have a recovery key, you can use the recovery key to help reset your password.

If you can't access any of your devices

You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app.

Use the Apple Support app to reset your password

To reset your password using the Apple Support app on a friend or family member's device, the device owner will need to download the Apple Support app.

To download the Apple Support app, the device owner needs to open App Store on their iPhone, iPad, or iPod touch, then search for Apple Support and download the app. They can also open this article on their iPhone, iPad, or iPod touch and download the Apple Support app in App Store.

After the device owner has downloaded the Apple Support app, have them hand the device to you. Any information that you enter will not be stored on the device. Open the Apple Support app on the device and follow these steps:

  1. Tap the Get Support tab at the bottom of the screen.
  2. Scroll down and tap Apple ID.
  3. Tap Forgot Apple ID Password, then tap Get Started.
  4. Tap "A different Apple ID."
  5. Enter the Apple ID that you need to reset the password for.
  6. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

If you can't get the Apple Support app

If you borrow a friend or family member's iPhone, iPad, or iPod touch and they can't download the Apple Support app, follow these steps to reset your Apple ID password:

  1. Open the Find My iPhone app. You need iOS 9 through 12 to use Find My iPhone. 
  2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
  3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

 

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery.

Accounts with or without security questions

  1. Go to your Apple ID account page and click "Forgot Apple ID or password."
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:

Apple ID screen showing Password Reset Email Sent

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

Two-step verification

  1. Go to your Apple ID account page and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.
  2. Enter your Apple ID, select the option to reset your password, then choose Continue. Did you forget your Apple ID?
  3. Enter your Recovery Key for two-step verification.*Apple ID screen showing Enter Recovery Key
  4. Choose a trusted device.* We'll send your device a verification code.
  5. Enter the verification code.
  6. Create a new password, then select Reset Password.

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can't change your password.

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