Get your Mac ready for service
To save time and protect your information, complete as many of these steps as you can before your Mac is serviced.
1. Make a backup
Having a backup is important in case it becomes necessary to erase or replace your computer's startup disk during service.
2. Arrange for service
Depending on availability in your area, you can make a reservation at an Apple Store, take your Mac to an Apple Authorized Service Provider, or set up mail-in service. If you're participating in an Apple Service Program, you should also follow any additional steps required by that program.
3. Check your settings
To help ensure that the service technician can perform any necessary diagnostic testing, complete these steps. If you can't, the technician will discuss options with you, if necessary.
If you turned on Find My Mac, turn off Find My Mac to disable Activation Lock. Can't turn off Find My?
If you set up a firmware password, turn off the firmware password. This does not apply to Mac computers with Apple silicon.
If you arranged for mail-in service, follow any additional instructions you receive from Apple.
If you're concerned about the security of your data during service, either turn on FileVault or remove your data, such as by erasing all content and settings.
4. Gather your information
If you're carrying your Mac to a service location:
Bring the sales receipt with you, if you have it. You might also need your Apple Account password and a form of personal identification, such as a driver license, passport, or other government-issued ID.
Make sure that you know the name and password of your macOS user account, in case you need to log in to your Mac at the service location.
5. Gather your equipment
If you're carrying your Mac to a service location, also bring its power cable and any accessories that you need help with.
If you arranged for mail-in service, follow the packaging and mailing instructions you received.
