If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Reset your password

Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, or Mac. You can also use a friend or family member's iPhone, iPad, or iPod touch. If that doesn't work, you may not be signed into iCloud on an eligible device or have two-factor authentication enabled for your Apple ID. Follow these steps instead.

On your iPhone, iPad, or iPod touch

  1. Go to Settings.
  2. Tap [your name] > Password & Security > Change Password.
  3. If you are signed into iCloud and have a passcode enabled, you will be prompted to enter the passcode for your device.
  4. Follow the onscreen steps to update your password.

 

iPhone Password & Security Screen showing Two-Factor Authentication turned on

On your Mac

With macOS Catalina:

  1. Choose Apple menu  > System Preferences, then click Apple ID.
  2. Click Password & Security.
  3. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final steps below.
  4. Click Change Password. Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac.

With macOS Mojave, High Sierra, or Sierra:

  1. Choose Apple menu  > System Preferences, then click iCloud.
  2. Choose Account Details.
  3. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final steps below.
  4. Click Security > Reset Password or Change Password. Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac.

Use a trusted phone number, trusted email, or a recovery key

You may be able to reset your password using a trusted phone number, or trusted email. If you have a recovery key, you can use the recovery key to help reset your password.

If you can't access any of your devices

You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app.

Use the Apple Support app

To reset your password using the Apple Support app on a friend or family member's iPhone, iPad, or iPod touch, the device owner will need to download the Apple Support app.

To download the Apple Support app, the device owner needs to open App Store on their iPhone, iPad, or iPod touch with iOS 12 or later, then search for Apple Support and download the app. They can also open this article on their iPhone, iPad, or iPod touch and download the Apple Support app in App Store.

Then have them hand the device to you. Any information that you enter will not be stored on the device. Open the Apple Support app and follow these steps:

  1. Tap Products at the top of the screen. 
  2. Scroll down and tap Apple ID.
  3. Tap Forgot Apple ID Password, then tap Get Started.
  4. Tap "A different Apple ID."
  5. Enter the Apple ID that you need to reset the password for.
  6. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Use the Find My iPhone app

If you borrow a friend or family member's iPhone, iPad, or iPod touch and they can't download the Apple Support app, you can use the Find My iPhone app. You need iOS 9 through 12 to use Find My iPhone.

  1. Open the Find My iPhone app.  
  2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
  3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery.

If you can't change or reset your password

If you tried the previous steps and were unable to change or reset your password, you may not be signed into iCloud on an eligible device or have two-factor authentication enabled for your Apple ID. You'll need to try these steps instead. 

Accounts with or without security questions

  1. Go to your Apple ID account page and click "Forgot Apple ID or password."
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:

Apple ID screen showing Password Reset Email Sent

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

Accounts with two-step verification

  1. Go to your Apple ID account page and click "Forgot Apple ID or password." 
  2. Enter your Apple ID, select the option to reset your password, then choose Continue. Did you forget your Apple ID?
  3. Enter your Recovery Key for two-step verification.*Apple ID screen showing Enter Recovery Key
  4. Choose a trusted device.* We'll send your device a verification code.
  5. Enter the verification code.
  6. Create a new password, then select Reset Password.

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can't change your password.

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