How to send your AirPods Pro to Apple for repair from the United States or Canada
Here's how you send your AirPods Pro to Apple for service.
Need a different country or region?
After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your AirPods Pro to Apple.
Pack your AirPods Pro
Before returning your AirPods Pro, please wipe them clean and remove any debris.
Remove the ear tips from your AirPods Pro. To remove an ear tip, pull firmly at the base where the ear tip is attached to the AirPod.
Place your AirPods Pro in the Wireless Charging Case.
Place your AirPods Pro in your Wireless Charging Case into the white box.
Place the white box into the brown shipping box.
Close the shipping box and use the included packaging tape to seal the box.*
Place the red, black, and white battery sticker on the outside of the box on the side of the box opposite the shipping label.
Remove the top label from the brown box. This is your receipt. Make a note of the tracking number on the return label.
*Apple is not responsible for any damage during shipping.
Ship your AirPods Pro to Apple
Find the name of the courier on the return shipping label.
Visit the courier's website to schedule a pickup or find a drop-off location.
Ask the courier for a receipt.
Use your repaired or replaced AirPods Pro
Note the serial number of your Wireless Charging Case when it is returned to you, as it may have been replaced. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.
© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.