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Get help if you can't make or receive FaceTime calls
You might have issues using FaceTime for one of these reasons: FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers. FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. Call forwarding isn't available with FaceTime . If you try to switch from a FaceTime call to a phone call or a FaceTime audio call.
https://support.apple.com/en-us/HT204168Somebody else answers my FaceTime sometimes. Somebody facetimes me and another person answers my FaceTime, who do I contact to fix this problem?
My husband facetimed me the other day and somebody answered from another part of the world. I immediatly changed my password but it happened again. I haven't been able to contact an Apple support center, please I need to report this a get it fix.
https://discussions.apple.com/thread/7364904?language=enFaceTime for Mac (El Capitan): Clear the recent calls lists in FaceTime
Clear the recent calls lists in FaceTime You can clear the lists of FaceTime video and audio calls you made or received. Click Video or Audio. Control-click the blank portion of the call list, then click “Remove all Recents.” This clears the list you’re viewing.
https://support.apple.com/kb/PH22951?locale=en_USFaceTime for Mac (El Capitan): Change your FaceTime email address and phone number
Change your FaceTime email address and phone number You can choose which email addresses and phone numbers other people use to call you in FaceTime . These email addresses and phone numbers must be associated with your Apple ID. Associate an email address with your Apple ID: Choose FaceTime > Preferences, click Add Email, then enter an email address. You receive an email from Apple to verify the address. Associate a phone number with your Apple ID: On your iPhone, sign in using your Apple ID in FaceTime settings. Enable receiving FaceTime calls at specific phone numbers and email addresses: Choose FaceTime > Preferences, then select email addresses and phone numbers in the “You can be reached for FaceTime at” list. Set preferences Block calls
https://support.apple.com/kb/PH21400?locale=en_USFaceTime for Mac (El Capitan): Turn FaceTime off
Turn FaceTime off You can stop all calls by signing out of FaceTime or turning it off. If you turn off FaceTime , you can turn it on again without having to sign in. When someone calls you while FaceTime is turned off, you’re not notified, and to the caller, it looks like you’re not answering the call. Turn off FaceTime : Choose FaceTime > Turn FaceTime Off. To receive calls again, choose FaceTime > Turn FaceTime On. Sign out: Choose FaceTime > Preferences, then click Sign Out. To receive calls again, sign back in. To block all FaceTime calls on your iOS devices, turn off FaceTime or sign out of FaceTime on each device. (You can also block individual callers. People who are on your blocked list are also blocked on all of your devices signed in to FaceTime with the same Apple ID.) Instead of turning off FaceTime , you can turn on Do Not Disturb, which blocks all incoming calls, messages, and other notifications during a specific time period or when you’re mirroring to a TV or projector. This prevents notifications from waking you up Block calls Sign in to FaceTime
https://support.apple.com/kb/PH21393?locale=en_USFaceTime for Mac (El Capitan): Make and receive FaceTime calls
Make and receive FaceTime calls You can make FaceTime video and audio calls to anyone who has a Mac or an iOS device that supports FaceTime . All participants must be connected to the Internet. FaceTime video and audio calls use data, not cellular minutes. You can also make and receive phone calls using FaceTime on your Mac. These calls use cellular minutes. For more information, Make a video or audio call If you’re not signed in to FaceTime , sign in. In the field at the top of the FaceTime window, enter the recipient’s email address or phone number. You can also enter the name of anyone in Contacts, or click the Contacts button to see all of your contacts. To start a call, click the Video button or the Audio button . If you click the Audio button and you’re set up to make phone calls, you can choose whether to make a FaceTime audio call or a phone call. If a video call is declined or unanswered, click Message to send an iMessage to the recipient, or click Cancel to cancel the call. Answer calls When you’re signed in to FaceTime , you can accept or decline calls, even if FaceTime isn’t open. When you receive a call, you see a notification. Do one of the following: Accept the call: Click Accept. If you’re currently on another call, click End & Accept to end the current call and answer the new one. Pause the current audio call and accept a new one: Click Hold & Accept. The call on hold resumes when you end the current call. The option to pause is available only when someone reaches you by audio call while you’re already on another audio call. You can pause a single call at a time. Decline the call: Click Decline. Decline the call and send an iMessage: Click next to Decline, then choose Reply with Message. Type the message and click Send. Decline the call and remind yourself to call back later: Click next to Decline, then choose how long you want to wait to receive a reminder. When the time elapses, you receive a reminder notification. Click the notification to view the reminder, then click the link in the reminder to start the call. Return recent calls You can call people back from FaceTime , Notification Center, Reminders, or the Dock. FaceTime : Click Video or Audio to see a list of recent calls you made, received, or declined, then click the Video button or the Audio button . Notification Center: Click to open Notification Center, then click a call in the call list below Notifications. The list shows only missed calls. Reminders: Click a link in a FaceTime reminder to make a call you requested a reminder for. From the Dock: Control-click the FaceTime icon. The latest calls are listed below Recent Calls. Click a call to open FaceTime . Change the FaceTime window Clear the recent calls lists in FaceTime Pause a call Mute or change volume Set ringtones
https://support.apple.com/kb/PH21389?locale=en_USFaceTime for Mac (El Capitan): Create contacts in FaceTime
Create contacts in FaceTime When you make a call to or receive a call from someone who’s not listed in Contacts, FaceTime guesses who it is and supplies additional contact info if you want to create a card for the person in Contacts. Click Video or Audio. If a call is labeled with “Maybe,” click the Info button , then click Add To Contacts. Otherwise, click the Info button , enter the person’s info, then click Create. Make and receive FaceTime calls
https://support.apple.com/kb/PH21401?locale=en_USFaceTime for Mac (Yosemite): FaceTime overview
Use FaceTime to make video and audio calls to your family and friends, whether they’re using iPhone, iPad, iPod touch, or Mac. For example, if you’re in the office and your daughter’s studying art in Paris, use FaceTime to talk to her “face-to-face” via video. If it’s not convenient to make a video call, make an audio call instead. The FaceTime calls you make and receive use data, not cellular minutes. If you have an iPhone, you can also make phone calls using your Mac. The Mac uses your phone to make the call, so it’s just like making a hands-free phone call. Unlike FaceTime video or audio calls, phone calls use cellular minutes. FaceTime requirements Sign in to FaceTime Make and receive FaceTime calls
https://support.apple.com/kb/PH20088?locale=en_USFaceTime for Mac (Yosemite): Sign in to FaceTime
Before you can make or receive calls, you need to sign in to FaceTime using an Apple ID. Sign in to FaceTime using the same Apple ID on all of your devices where you want to make or receive FaceTime calls. For information about system requirements for using FaceTime , see FaceTime requirements. Open FaceTime , enter your Apple ID and password, then click Sign in. If you forgot your Apple ID or password, or if you want to create a new Apple ID, go to the Apple ID website. Select the email addresses and phone numbers others can use to call you, then click Next. The email addresses you see are the ones associated with your Apple ID. You can add other addresses. If your iPhone uses the Apple ID you’re signed in with, its phone number is also listed here. To sign out, choose FaceTime > Preferences, then click Sign Out. You won’t receive calls on your Mac until you sign in again. Make and receive FaceTime calls Set preferences
https://support.apple.com/kb/PH20079?locale=en_USFaceTime for Mac (Yosemite): FaceTime requirements
FaceTime requirements To make FaceTime audio and video calls on your Mac, you must be connected to the Internet, and you must be signed in to FaceTime with your Apple ID. If you don’t have an Apple ID, you can sign up for one for free at the Apple ID website. Your Mac needs a built-in or connected camera and microphone for FaceTime video calls or just a built-in or connected microphone for FaceTime audio calls. The person you’re calling must be signed in to FaceTime and meet the following requirements. Video call requirements A Mac with FaceTime installed, and a built-in or connected camera and microphone iPhone 4 or iPod touch (4th generation) with iOS 4.1 or later iPhone 4S or later iPad 2 or later Audio call requirements A Mac with OS X v10.9.2 or later, and a built-in or connected microphone An iOS device with iOS 7 or later To make phone calls on your Mac using FaceTime , your Mac and your iPhone (running iOS 8) must be signed in to FaceTime and iCloud using the same Apple ID, be on the same Wi-Fi network, and have iPhone Cellular Calls turned on. For more information, Sign in to FaceTime Make and receive FaceTime calls Set preferences Choose which camera or microphone to use
https://support.apple.com/kb/PH20089?locale=en_USFaceTime for Mac: Troubleshooting FaceTime
FaceTime is available for Macs running Mac OS X Snow Leopard v10.6.6 or later, iPod touch (4th generation) or later, iPhone 4 or later, and iPad 2 or later (including iPad mini). Notes FaceTime may not be available in all countries or regions. For information about using FaceTime on a Mac, see FaceTime Support. For troubleshooting FaceTime on iOS Devices (iPod touch (4th generation) or later, iPhone 4 or later, iPad 2 or later and iPad mini), see iOS: Troubleshooting FaceTime
https://support.apple.com/en-us/HT203585Wireless carrier support and features for iPhone in Europe
Telekom FaceTime over Cellular1 LTE Personal Hotspot2 Unlocking2
https://support.apple.com/en-us/HT204040FaceTime for Mac (El Capitan): Sign in to FaceTime
Sign in to FaceTime Before you can make or receive calls, you need to sign in to FaceTime using an Apple ID. Sign in to FaceTime using the same Apple ID on all of your devices where you want to make or receive FaceTime calls. For information about system requirements for using FaceTime , see FaceTime requirements. Open FaceTime , enter your Apple ID and password, then click Sign in. If you forgot your Apple ID or password, or if you want to create a new Apple ID, go to the Apple ID website. To sign out, choose FaceTime > Preferences, then click Sign Out. You won’t receive calls on your Mac until you sign in again. Make and receive FaceTime calls Set preferences
https://support.apple.com/kb/PH21388?locale=en_USFaceTime for Mac (El Capitan): Change the FaceTime window
Change the FaceTime window When a video call is in progress, you can change the FaceTime window. Move the picture-in-picture window: Drag the small picture-in-picture window to any corner of the larger window. The picture-in-picture window shows what others see during the call. Change video orientation: Move your pointer over the small picture-in-picture window, then click or , or rotate two fingers on your trackpad. View a video call full screen: Move your pointer over the FaceTime window, then click the Full Screen button. To return to the standard window size, click the Full Screen button again. Mute or change volume Make and receive FaceTime calls
https://support.apple.com/kb/PH21394?locale=en_USFaceTime for Mac (El Capitan): FaceTime requirements
FaceTime requirements Requirements for making calls To make FaceTime audio and video calls on your Mac, you must: Be connected to the Internet Be signed in to FaceTime with your Apple ID If you don’t have an Apple ID, you can sign up for one for free at the Apple ID website. Have a built-in or connected camera and microphone (for FaceTime video calls) Have a built-in or connected microphone (for FaceTime audio calls) Requirements for receiving video calls The person you’re calling must be signed in to FaceTime and have any of the following: A Mac with FaceTime installed, and a built-in or connected camera and microphone iPhone 4 or iPod touch (4th generation) with iOS 4.1 or later iPhone 4S or later iPad 2 or later Requirements for receiving audio calls The person you’re calling must be signed in to FaceTime and have any of the following: A Mac with OS X v10.9.2 or later, and a built-in or connected microphone An iOS device with iOS 7 or later To make phone calls on your Mac using FaceTime , your Mac and your iPhone (running iOS 8 or newer) must be signed in to FaceTime and iCloud using the same Apple ID, be on the same Wi-Fi network, and have Wi-Fi calls turned on. For more information, see Sign in to FaceTime Make and receive FaceTime calls Set preferences Choose which camera or microphone to use
https://support.apple.com/kb/PH21398?locale=en_US
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