iPod Support - Service Answer Center
Aug 15, 2014Find answers to all your questions about service options, warranty, pricing, and other processes in your country.http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Resetting iPod shuffle
Feb 4, 2015Disconnect iPod shuffle from the computer (if connected).Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.1st generation2nd generation3rd generation4th generationWait five seconds. For iPod shuffle (3rd and 4th generation), wait ten seconds.Move the switch to the play in order or the shuffle position. The green stripe will be visible in either position. For iPod shuffle (2nd and 4th generation), slide the power switch on (and you can see the green stripe).iPod shuffle is now reset. If you were resetting as part of some troubleshooting steps, continue with those steps now. For general troubleshooting steps see the iPod shuffle troubleshooting and service FAQ.https://support.apple.com/en-us/HT201605
iPod shuffle: How to charge the battery
Feb 4, 2015To charge the battery using your computeriPod shuffle (3rd and 4th generation) comes with a (45 mm) USB connector cable. A longer cable (1 m) is available from the Apple Online Store, Apple Retail Stores, and Apple Authorized Resellers.Connect the iPod shuffle USB cable connector into a high-power USB port on your computer.Note: To charge an iPod shuffle battery, connect the device to a high-power USB port. Please be aware that USB keyboards and non-powered USB hubs generally do not have high-power USB ports. If you connect to a low or non-powered port, iPod shuffle will not charge.The computer must be turned on and set to not go to sleep.Plug the other end of the iPod shuffle USB Cable into the headphone port on the iPod shuffle.Verify the iPod shuffle is connected securely.Once the iPod shuffle is plugged in, it will take about 2 hours to charge the battery to 80% capacity and about 3 hours to charge it to 100%. Find out how to check the battery charge here. For information on status lights while connected, click here.Note: The computer must be turned on and set to not go to sleep or hibernate.To charge the battery using an iPod USB Power AdapterConnect the AC plug adapter to the power adapter (they might already be connected).Plug the USB connector of the iPod shuffle USB Cable into the power adapter.Plug the power adapter into a working electrical outlet.Connect the iPod shuffle to the iPod shuffle USB Cable.Verify the iPod shuffle is connected securely.Apple USB Power Adapter (your adapter may look different)iPod shuffle USB cablehttps://support.apple.com/en-us/HT201568
Identify your iPod model
Jan 6, 2016Navigation: Multi-Touch displayCapacity: 32 and 64 GBModel number and date introduced: A1318: 2009-09iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen Multi-Touch display and 32 GB or 64 GB flash drive.You can distinguish the iPod touch (3rd generation) from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number.https://support.apple.com/en-us/HT204217
iPod shuffle: Checking the battery charge
May 5, 2015iPod shuffle (2nd generation) has two status lights, one on the top, and one on the bottom, that let you know when you've pressed a button, the state of the battery, that iPod shuffle is enabled as a disk, or if there's something wrong.For best results, charge the battery fully the first time you use iPod shuffle. A depleted battery can be 80-percent charged in about two hours and fully charged in about four hours. If iPod shuffle isn’t used for a while, the battery might need to be recharged.Here's what the battery status light means when you turn on or disconnect an iPod shuffle (2nd generation):Green = good charge (30% - 100%)Orange = low charge (10% - 30%)Red = very low charge <10%)No light = no chargealternating green and two orange for 10 seconds = ERROR: iPod shuffle must be restoredYou can find more information at iPod shuffle (2nd generation): Understanding status light behaviorhttps://support.apple.com/en-us/HT204428
iPod shuffle (2nd generation) - Features Guide
Feb 13, 2009 iPod shuffle Features Guide 2 2 Contents Chapter 1 3 iPod shuffle Basics 4 iPod shuffle at a Glance 4 Using the iPod shuffle Controls 5 Connecting and Disconnecting iPod shuffle 6 Charging the Battery 7 Status Lights Chapter 2 9 Loading and Playing Music 9 About iTunes 10 Importing Music into Your iTunes Library 12 Organizing Your Music 13 Loading Music onto iPod shuffle 16 Playing Music Chapter 3 19 Storing Files on iPod shuffle 19 Usinghttps://manuals.info.apple.com/en_US/iPod_shuffle_Features_Guide.pdf
iPod shuffle (2nd generation) - Technical Specifications
Jan 6, 2015 Storage/capacity 1GB (240 songs) 2GB (500 songs) Color Silver, Blue, Green, Purple, Red Silver, Blue, Green, Purple, Red Battery life Up to 12 hours of music playback Ports Stereo minijack Connectivity USB through included dock Charge time About 4 hours (2-hour fast charge to 80% capacity) Audio support AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, and 4), WAV, and AIFF Size 1.62 x 1.07 x 0.41 inches (41.2 x 27.3 x 10.5 mm including clip) Weight 0.55 ounce (15.6 grams) Included accessories Earphones, USB dock Technical SpecificationsSize and weight Height: 1.07 inches (27.3 mm) Width: 1.62 inches (41.2 mm) Depth: 0.41 inch (10.5 mm) (including clip) Weight: 0.55 ounce (15.6 grams)In the box iPod shuffle Earphones Dock Quick Start guideCapacity 1GB USB flash drive1 Holds up to 240 songs in 128-Kbps AAC format2 Stores data via USB flash driveAudio Skip-free playback Frequency response: 20Hz to 20,000Hz Audio formats supported: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, and 4), WAV, and AIFFHeadphones Earphones Frequency response: 20Hz to 20,000Hz Impedance: 32 ohmsMac system requirements Mac computer with USB 2.0 port Mac OS X v10.4.8 or later iTunes 7.4 or later3Windows system requirements PC with USB 2.0 port Windows Vista or Windows XP Home or Professional with Service Pack 2 or later iTunes 7.4 or later3Environmental requirements Operating temperature: 32° to 95° F (0° to 35° C) Nonoperating temperature: -4° to 113° F (-20° to 45° C) Relative humidity: 5% to 95% noncondensing Maximum operating altitude: 10,000 feet (3000 m)Input and output 3.5-mm stereo headphone minijackPower and battery4 Built-in rechargeable lithium polymer battery Playtime: Up to 12 hours when fully charged Charging via included USB dock Full-charge time: about 4 hours Limited warranty and service Your iPod comes with single-incident telephone support for the first 90 days and a one-year limited warranty. Purchase the AppleCare Protection Plan for iPod to extend your service and support to two full years. Only theAppleCare Protection Plan provides you with direct telephone support from Apple technical experts and the assurance that repairs will be handled by Apple-certified technicians using genuine Apple parts. For more information, visit Apple support or call 800-823-2775. Options & AccessoriesAvailable from the Apple Online Store or an Apple Authorized Reseller.Cables and adapters Apple USB Power Adapter MB051LL/A World Travel Adapter Kit M8794G/BDock Extra iPod shuffle Dock MA694G/AHeadphones In-Ear Headphones M9394G/BServices AppleCare Protection Plan MA964LL/A 1GB = 1 billion bytes; actual formatted capacity less. Music capacity is based on 4 minutes per song and 128-Kbps AAC encoding; actual capacity varies by content. iPod and iTunes are for legal or rightholder-authorized copying only. Don’t steal music. Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced (seewww.apple.com/support/ipod/service/battery). Battery life and number of charge cycles vary by use and settings. Seewww.apple.com/batteries for more information.https://support.apple.com/kb/SP27?viewlocale=en_US&locale=en_US
unique ipod shuffle (2nd gen) problem
Dec 4, 2015I have an ipod shuffle (2nd gen) that is corrupted but I can't get iTunes to restore it. iTunes only picks up the unit every 4th or 5th time I plug it in, and when I do I get the below error message (see screen shot below). When I click on the "OK" in the bottom dialogue box, BOTH dialogue boxes go away and I can't click on the "Restore iPod" button. I've tried various keyboard tricks but can't get the top dialogue box to stay there. Any suggestions on how to get to the Restore buttonhttps://discussions.apple.com/thread/7355488?language=en
ipod shuffle 2nd generation
Apr 29, 2015Hi there! I'm having trouble with mi ipod shuffle 2nd generation. It's low battery, and when I connect it to the USB of mi computer (which has windows system), the orange light starts to twinkle a little bit and then it turns off. I know that, if the red or orange light gets steady, it's a sign that the battery it's charging, but that doesn't happen... I have already updated I tunes, so I dont think that's the problem... what should I do? I would be really grateful if you help me..https://discussions.apple.com/thread/7015499?language=en
HT204428 ipod shuffle first generation and second generation appear in finder but not in itunes - they did appear in itunes last week - no upgrades or changes that I am aware of
Jun 10, 2015Until just a few days ago both my iPod shuffles first and second generation would appear in my finder and in my itunes. They now show on my finder but not in my itunes. They also appear on the desktop. any suggestions as to what I need to dohttps://discussions.apple.com/thread/7078301?language=en
Compatibility of Apple wired headset models with iPhone, iPad, and iPod models
Nov 2, 2015 ModelApple EarPods with Remote and Mic*Apple In-Ear Headphones with Remote and Mic (2nd generation) AudioPlayback controlsVolume controlsMicrophoneAudioPlayback controlsVolume controlsMicrophoneiPhone 3GS and later✓✓✓✓✓✓✓✓iPhone 3G and Original iPhone✓✓-✓✓✓-✓*Apple Earpods with Remote and Mic are included in the box with iPhone 5. ModelApple Earphones with Remote and Mic*Apple In-Ear Headphones with Remote and Mic AudioPlayback controlsVolume controlsMicrophoneAudioPlayback controlsVolume controlsMicrophoneiPhone 3GS and later✓✓✓✓✓✓✓✓iPhone 3G and Original iPhone✓✓-✓✓✓-✓*Apple Earphones with Remote and Mic are included in the box with iPhone 3GS, iPhone 4, iPhone 4s, and iPod touch (3rd generation). ModelApple iPod Earphones1Apple iPhone with Stereo Headset2 AudioAudioPlayback controlsMicrophoneAll iPhone models✓3✓✓✓NotesApple iPod Earphones are included in the box with all iPod models.Apple iPhone Stereo Headset is included in the box with iPhone and iPhone 3G.Some earlier iPod earphones might not connect properly to the original iPhone because the plug body is too large to fit in the jack inset. Third-party adapters might be available.https://support.apple.com/en-us/HT201869
Vintage and obsolete products
Jan 13, 2016AirPort Extreme 802.11n (2nd generation)AirPort Extreme 802.11n (3rd generation)Apple Cinema Display (20-inch, DVI, Early 2007)Apple Cinema Display (30-inch DVI Early 2007)Apple LED Cinema Display (24-inch)Apple Studio Display 17Apple TVTime Capsule 802.11n (2nd generation)https://support.apple.com/en-us/HT201624
iTunes 11 for Mac: Play items in your iTunes library using Apple TV (2nd generation or later)
Nov 5, 2013 Play items in your iTunes library using Apple TV (2nd generation or later) With Apple TV (2nd generation or later), you can stream content to your home theater system from your iTunes library, and the iTunes libraries of all the computers in your Home Sharing network. You can also stream digital photos stored on your computer. To stream content to Apple TV (2nd generation or later), you must set up Home Sharing in iTunes and on Apple TV. You can have up to five computers in your Home Sharing network. For Apple TV (1st generation), see Play items in your iTunes library using Apple TV (1st generation). Set up Home Sharing on your computer In iTunes, choose File > Home Sharing > Turn On Home Sharing. Type your Apple ID and password, and click Turn On Home Sharing. Repeat these steps for each computer you want to use to stream content to Apple TV (2nd generation), using the same Apple ID and password. Set up Home Sharing on Apple TV On Apple TV, choose Settings > Computers. Choose Turn On Home Sharing, and then enter the same Apple ID and password you entered on your computer. Stream photos from your computer to Apple TV Once Home Sharing is set up on your computer and on Apple TV, you can use iTunes to stream photos to your home theater system. In iTunes, choose File > Home Sharing > Choose Photos to Share with Apple TV. In the window that appears, select Share Photos From, and choose a source from the pop-up menu. Choose “All photos, albums, events, and faces” or “Selected albums, events, and faces.” If you chose “Selected albums, events, and faces,” select the albums, events, and faces you want to stream. Click Apply. To play items in your iTunes library on your home theater system using Apple TV (2nd generation or later), your computer must be on and iTunes must be open. For more information, refer to the Apple TV Setup Guide.https://support.apple.com/kb/PH12153?viewlocale=en_US&locale=en_US
AirPort Express 802.11n (2nd Generation): Guide to ports and connectors
Mar 5, 2015AirPort Express 802.11n (2nd Generation) has a number of ports and connectors with various functions.
Shows the status of your AirPort Express. Click here to learn more about the status LED.
Lights up when it detects connectivity with another device.
For connecting AirPort Express to an AC power source.
For connecting a DSL or cable modem, or for connecting to an existing Ethernet network.
For connecting Ethernet devices such as printers, switches, and computers.
For connecting a USB printer.
Analog and optical digital audio Out
For connecting AirPort Express to a stereo or powered speakers.
For resetting AirPort Express. Click here to learn more about resetting.
iTunes 12 for Windows: Play items in your iTunes library using Apple TV (2nd generation or later)
Dec 23, 2014 Play items in your iTunes library using Apple TV (2nd generation or later) With Apple TV (2nd generation or later), you can stream content to your home theater system from any iTunes library in your Home Sharing network. You can also stream digital photos stored on your computer. To stream content to Apple TV (2nd generation or later), you must set up Home Sharing in iTunes and on Apple TV. For Apple TV (1st generation), see Play items in your iTunes library using Apple TV (1st generation). Set up Home Sharing on your computer In iTunes, choose File > Home Sharing > Turn On Home Sharing. Type your Apple ID and password, and click Turn On Home Sharing. Repeat these steps for each computer you want to use to stream content to Apple TV (2nd generation), using the same Apple ID and password. Set up Home Sharing on Apple TV On Apple TV, choose Settings > Computers. Choose Turn On Home Sharing, and then enter the same Apple ID and password you entered on your computer. Stream your iTunes library to Apple TV Make sure your computer is on and iTunes is open. On your Apple TV, choose Settings > Computers, then choose the iTunes library you want to stream from. The contents of your iTunes library appear on Apple TV. To play an item, select it. Stream photos from your computer to Apple TV Once Home Sharing is set up on your computer and on Apple TV, you can use iTunes to stream photos to your home theater system. In iTunes, choose File > Home Sharing > Choose Photos to Share with Apple TV. In the window that appears, select Share Photos From, and choose a source from the pop-up menu. Do one of the following: Choose “All photos and albums.” Choose “Selected albums” and select the items you want to stream. Click Apply. For more information, refer to the Apple TV Setup Guide.https://support.apple.com/kb/PH20384?viewlocale=en_US&locale=en_US
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