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MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Symptoms

Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray.

Resolution

  • OS X v10.8 Mountain Lion:
    • A software update is not required. Select one of the service options listed in the Service Options section below.
  • OS X v10.7 Lion:
    • Choose Software Update from the Apple () menu to update OS X to version 10.7.3 or later. If the symptoms persist after installing the update, select one of the service options listed in the Service Options section below.
  • OS X v10.6 Snow Leopard:
    • Choose Software Update from the Apple () menu to update OS X to version 10.6.8. Then, install MacBook Pro Video Update 1.0 (Snow Leopard). If the symptoms persist after installing the update, select one of the service options listed in the Service Options section below.

 

Service Options

  • Apple Retail Store. Set up an appointment with a Genius.
  • Apple Authorized Service Provider. Find one here.
  • Apple Technical Support. Contact us for local service options. 

Apple will run a software diagnostic test to determine if your computer qualifies for service for this issue.

Additional Information

Note: If your 15-inch MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Apple will service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.

Last Modified: Aug 22, 2013
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  • Last Modified: Aug 22, 2013
  • Article: TS4088
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