Tips for charging iPod and connecting to your computer

Follow these tips if you have trouble charging iPod or connecting it to your computer or if you receive an alert that states: "A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub".
This article has been archived and is no longer updated by Apple.
  • It's best to connect your iPod or iPod mini directly to your computer's Hi-Speed USB 2.0 or FireWire (IEEE 1394) port. Check here for information on Mac OS X computers using USB 2.0. Avoid connecting it to a hub or another device that is connected to the computer.

  • If you connect iPod or iPod mini through a hub, make sure it is a powered hub. Important: A USB keyboard acts like a hub, but is not powered.

  • If you are using a Hi-Speed USB or FireWire hub and you are not sure if it's powered, check with the manufacturer.

  • The FireWire ports on some Windows-compatible computers may not be powered, which means they can't charge iPod or iPod mini. A port that only accepts a 4-pin cable is not powered.

  • If you experience any issues using the ports on the front of the computer then try using the Hi-Speed USB ports on the back of your Windows-compatible desktop computer.

  • Using the cable that came with the iPod, connect it directly to the iPod Power Adapter.

Related documents

60941: iPod's battery doesn't charge
61415: Troubleshooting the Apple iPod AC Adapter
61676: iPod for Windows: Does Not Charge When Connected to Your Computer

Related Terms: charged, charges, powering, powers, battery

Published Date: Feb 18, 2012