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Archived - iTunes for Windows installation quits with 1607 error, while publishing product information, or is interrupted

This article has been archived and is no longer updated by Apple.

When you try to install iTunes for Windows 6 on a computer with Microsoft Windows XP Service Pack 2 installed, you may see one of the following:

  • 1607: Unable to install InstallShield Scripting Runtime.
  • No error message displays, however the iTunes installation disappears from screen and does not finish and iTunes is not installed. This happens right after "Publishing product information" appears on the screen.
  • A message may appear reading:
    "The iTunes for Windows installer has completed.

    The installation was interrupted before iTunes could be completely installed.

    The System has not been modified. To install this program at a later time, run the installation again.

    Click Finish to exit the wizard. "

The issue may be caused by improper user privilege settings in Windows that prevent iTunes from installing. The steps to resolve this issue vary depending on the version of Windows. Follow the steps listed below for the version of Windows installed on your PC. You can determine which version of Windows you are using by right-clicking on My Computer and from the shortcut menu, click Properties.

Windows XP Home Edition/Windows 2000

Windows XP Home Edition/Windows 2000 do not feature the same Administrator Tools as Windows XP Professional and the same method cannot be use to address this issue. An installation repair of Windows XP Home Edition/Windows 2000 must be done to restore the correct privileges. While an installation repair should not remove data from your PC, it is recommended that any important files are backed up prior to the repair. The basic procedure is discussed below, however, if you feel you need assistance, please contact the manufacturer of your PC or Microsoft since steps may vary from those listed below. Alternately, following the workaround steps detailed in this InstallShield article may resolve the issue.

  1. Locate the original Windows XP Home Edition CD or Windows 2000 CD that came with your PC or the upgrade disc used to install Windows XP Home Edition or Windows 2000.
  2. Insert the disc into your PC and use it to begin reinstalling Windows
  3. During installation, your computer will restart or you will be prompted to do so in order to continue.
  4. After the computer restarts you'll see a dialog asking if you want to install Windows. Select the option to install Windows. A repair option will be presented.
  5. Choose the option to repair an installation of Windows
  6. After the repair is completed, your PC should restart.
  7. Attempt to reinstall iTunes.

Windows XP Professional

  1. On the Start menu, click Control Panel.
  2. Open Administrative Tools.
  3. Open Local Security Policy.
  4. Open Security Settings.
  5. Open Local Policies.
  6. Open User Rights Assignment.

  7. In the list of policies that appears on the right, open "Impersonate a client after authentication"
  8. Verify that both "Administrators" and "SERVICE" are listed.

  9. If either is not listed click the "Add User or Group" button.
  10. Click the "Object Types" button.
  11. Verify that both "Users" and "Groups" are checked off and click OK.
  12. In the field labeled "Enter the object names to select" enter the following:
    SERVICE;Administrators
  13. Click the Check Names button. If entered correctly, the text should appear underlined. Note that the name of the group "Administrators" may be preceded by your PC name
  14. Click OK.
  15. Click OK.
  16. Restart your PC.
  17. Reinstall iTunes.
Last Modified: Feb 18, 2012
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  • Last Modified: Feb 18, 2012
  • Article: TA38097
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