iSync, Mac OS X 10.4: Issues with iSync and Palm device if Palm Desktop not installed

This article has been archived and is no longer updated by Apple.

Issue or symptom

iSync may be unresponsive, or may not open at all, if Palm devices have been added to iSync but Palm Desktop software is not installed. This article applies to Mac OS X 10.4 through 10.4.11.


  1. Quit all running applications.

  2. From the Finder's Go menu, choose Go to Folder.

  3. Go to this folder (type or paste the following):
    ~/Library/Application Support/SyncServices/

  4. Delete the folder named "Local". Note: Do not remove any other folders from the SyncServices folder, if you see others.

  5. Reinstall Palm Desktop 4.2.1 or later software before opening iSync.

Additional information

For more information about using Palm devices with iSync, see this article. If your device supports Bluetooth, see this article.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Feb 20, 2012