AppleCare Direct Mail-In Repair Service

This article has been archived and is no longer updated by Apple.

Important Customer Information


Apple offers service on your product under the following conditions. If the service is not under warranty or an Apple extended service contract, Apple will service the product for the estimate provided to you when you arranged service. The estimated cost is contained on the shipping label attached to this packaging. The estimate is valid for thirty (30) days from the date on the label. If Apple does not receive your product within thirty (30) days you will need to contact Apple again to arrange service. If after inspecting your product Apple determines that the estimate must be revised, Apple will contact you for approval of the revised estimate. If you have any questions about the estimate please contact Apple at the telephone number below.

Note: You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Apple will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Apple if you claim a tax exemption and provide Apple with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.



If the repair is covered under warranty or an Apple extended service contract, the terms of the warranty or the Apple extended service contract shall apply. Otherwise, the Repair Terms and Conditions shall apply to the repair service.

Warranty and Extended Service Contract Coverage Exceptions

Although a product may be covered under warranty or an extended service contract, Apple will not be obligated to repair or replace a product if the product or the product failure is subject to a coverage exception described in the warranty or the extended service contract. Coverage exceptions include: damage caused by accident, abuse, misuse, or misapplication; substantial modification of the product without the written permission of Apple; or the removal or defacing of the product’s serial number. If the repair is not eligible under warranty or an extended service agreement due to a coverage exception, Apple will contact you to determine if you want Apple to repair the product for the price that Apple estimates.


Apple provides a 90-day warranty on repair service. This means that if within 90 days of service, a defect arises in the service parts used, Apple will service your product again at no charge. You may have longer warranty coverage if your product is still covered under its original warranty or an extended service contract. Please review the terms of your warranty, extended service contract, or the Repair Terms and Conditions for details.


If the product repair is not covered under warranty or an extended service contract Apple reserves the right to charge up to $100 USD for diagnostic services performed on your product, if (i) service is not required, (ii) service requires the repair of a third-party part or product, (iii) service is declined by you after Apple has revised its estimate due to service being excluded from warranty or Apple extended service contract coverage, or (iv) service is declined by you after Apple has revised its estimate due to service requiring additional parts or labor.

EXCLUSIONS OF SERVICE (does not apply to Displays)

Hard Disk Data

During the course of a repair, it is possible that software or data on your hard disk may be erased. Apple cannot overemphasize the importance of backing up your hard disk before sending your product to Apple for service.

IMPORTANT: Apple disclaims responsibility for all loss, corruption, or damage to software applications, data, or any information stored in any product given to Apple for service.

When sending in an Apple portable product for repair, make sure to check that the computer has at least 3 GB of free space on the hard disk. The repair center requires at least 3 GB of free disk space to install and run diagnostic software for these computer models.

iTunes Music De-authorization

Because some repairs may affect or delete a computer’s authorization to play music or videos purchased from the iTunes Music Store, you must always de-authorize your product before shipping it to Apple for service. Information on authorization and de-authorization is available from the iTunes Help menu. If you need to recover any authorization lost during service, contact iTunes Music Store Customer Service via the iTunes Help menu.

Security Software De-authorization

You must disable all security software installed on your product when given to Apple for service. Products received with systems that are password-protected will either be returned un-repaired, or the repair will be delayed. If you did not provide the necessary passwords when the repair was set up, or if you need assistance disabling the security software, contact Apple at the number below.

Third-Party Products

Apple will not repair third-party (non-Apple branded) products (such as modems, RAM cards, hard disks) installed in your product. If Apple receives a product that has an issue with a third-party product, the product will be returned with an explanation that the defective component is not an Apple product.


You may check the status of your repair request online at If your request is open, you may send your product to Apple for repair using the original dispatch number. If Apple has canceled, call Apple to create a new repair request. Using a canceled dispatch number will cause service delays.

IMPORTANT: Requests for service are good for 30 days. If Apple has not received your product within 30 days of your original request for service, Apple may cancel its offer to repair.

Lost or Damaged Items

If your product is lost or damaged in transit to the AppleCare Repair Center, contact Apple immediately. Apple will investigate and file a claim on your behalf with the appropriate carrier. Apple is not responsible for any liability for damage or loss to your product while in transit.


Repair status for your product is available online by going to If you have questions about a specific product repair, you may also contact Apple at 800-APL-CARE (800-275-2273) seven days a week from 6 a.m. to 6 p.m. (Pacific time).


Many questions concerning your product can be answered at If you require technical assistance you may also contact Apple at 800-APL-CARE (800-275-2273) seven days a week from 6 a.m. to 6 p.m. (Pacific time).


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Published Date: Feb 20, 2012