AppleCare iPod Service: Instructions for returning your iPod

This article has been archived and is no longer updated by Apple.

When you request service for your iPod or iPod shuffle on our website, you will receive a box or envelope with a letter that contains instructions on how to return your iPod to Apple.

If you've received a box that didn't contain the letter, or you've misplaced the letter, click the link below for your iPod to download and view the letter in PDF format (you will need a PDF reader such as Apple Preview or Adobe Reader to view these files).

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Published Date: Feb 19, 2012