AppleCare iPod Service: Instructions for returning your iPod
When you request service for your iPod or iPod shuffle on our website, you will receive a box or envelope with a letter that contains instructions on how to return your iPod to Apple.
If you've received a box that didn't contain the letter, or you've misplaced the letter, click the link below for your iPod to download and view the letter in PDF format (you will need a PDF reader such as Apple Preview or Adobe Reader to view these files).
- iPod return instructions (PDF)
- iPod shuffle return instructions (PDF)
- Additional iPod replacement information for Windows users (PDF) (Does not apply to iPod shuffle.)
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.