Mac OS X 10.4: Print button not responding

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When you try to print, the Print dialog appears, but the Print button does not respond when you click it. Additionally, the Preview button and all items under the PDF button don't respond when clicked either.

This can happen if a Xerox software plugin is installed, even if you don't have a Xerox hardware product connected.

If you have multiple printers listed in the printer list, the issue may only affect some of the printers.

If this happens, try these steps:

  1. Click Cancel to dismiss the Print dialog.
  2. From the Finder's Go menu, choose Go to Folder.
  3. Go to this folder: /Library/Printers/PPD Plugins/
  4. Remove the file "XeroxAccounting.plugin".
  5. Try to print again.

Note: If you use a Xerox printer and have noticed that "Accounting" is missing from the Print dialog's pop-up menu after completing the steps above, install the latest drivers for your printer available from Xerox's web site to get the latest version of XeroxAccounting.plugin.

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Published Date: Oct 7, 2016