iPod shuffle may not fit in all USB ports

This article has been archived and is no longer updated by Apple.

This document is for the original iPod shuffle
The iPod shuffle (Second Generation) comes with a required dock and cable.

Because of iPod shuffle's width, you may not be able to connect it to certain USB ports on your computer. If that's the case, you can use the iPod shuffle Dock or a third-party USB extension cable to make the connection. These items are available at the Apple Store under iPod Accessories.

This issue could occur with any computer, display, or USB hub with recessed or closely spaced USB ports. This includes the following Apple products:

  • eMac
  • iMac G3
  • the original iBook and iBook (FireWire)
  • Apple Studio Display 17 (ADC)
  • Power Mac G4 (Digital Audio)
  • Power Mac G4 (Quicksilver)
  • Certain Xserve configurations.

Note: If your Mac came with a USB Keyboard Extender cable, don't try to use it with iPod shuffle. This cable is keyed to only fit the keyboard that came with your computer.

Published Date: Oct 7, 2016