Mac OS X 10.3: Upgrade Installation Stops at Disc 2, "iTunes.bom" Message in Log

A Mac OS X Panther upgrade installation may stop on disc (CD) 2. Learn how to fix this and get Mac OS X Panther installed.
This article has been archived and is no longer updated by Apple.
Symptom

This alert message appears when upgrading to Mac OS X 10.3 from an earlier version: "There were errors installing the software."

The installation log includes this message:
    "Can't open package /Mac OS X/Library/Receipts/iTunes.pkg (there was an error reading the file iTunes.bom)."

This can happen when performing an upgrade installation on a volume where an early version of iTunes (version 1.0) was formerly installed.


Solution

  1. Click Cancel to stop the installation.
  2. The Mac OS X Panther setup assistant opens automatically for you. Enter your registration information.
  3. After registration is complete, you'll be in the Finder. From the Go menu, choose Go to Folder.
  4. Type: /Library/Receipts
  5. Click Go.
  6. The Receipts window opens. Drag the iTunes.pkg file to the Trash.
  7. Double-click the Mac OS X Install Disc 2 icon.
  8. Double-click this file: "InstallCD2.mpkg".
  9. Complete the installation.


Note: Some items you had previously selected to install may require disc 3. You may need to manually install these items from installer package files, whose file names end with ".pkg," on disc 3. For example, some third-party raster (inkjet) printer drivers are located on disc 3, as described in technical document 25588, "Mac OS X 10.3: Raster (Inkjet) Printer Drivers Included".
Published Date: Oct 11, 2016