OS X El Capitan: Report problems to Apple
About Diagnostics & Privacy
Apple would like your help improving the quality and performance of its products and services. OS X can automatically collect diagnostic and usage information from your Mac and send it to Apple for analysis. The information is sent only with your consent and is submitted anonymously to Apple.
If you opt-in to sharing diagnostic data with app developers, Apple may share your crash data with app developers so they can improve their products.
If you opt-in to sending diagnostic and usage information to Apple, it may include the following information:
-
Details about app or system crashes, freezes, or kernel panics
-
Information about events on your Mac (for example, whether a certain function, such as waking your Mac, was successful or not)
-
Usage information (for example, data about how you use Apple and third-party software, hardware, and services)
Diagnostic and usage data contains your computer’s hardware and software specifications, including information about devices connected to your Mac and the versions of the operating system and apps you’re using on your Mac. If you want to add a description of your actions when the problem occurred, click the disclosure triangle and enter your comments. Please do not provide personal information.
Data can be sent automatically if one of these events occurs:
-
An app quits unexpectedly
-
You choose to force an app to quit
-
A system error occurs that causes your Mac to restart, or requires you to restart your Mac
Report anonymously
All diagnostic and usage information is collected and sent to Apple anonymously. None of the information submitted identifies you personally.
How diagnostic and usage reporting works
All diagnostic and usage information is collected and sent to Apple anonymously. None of the information submitted identifies you personally.
To enable Apple’s partners and third-party developers to improve their software, hardware, and services designed for use with Apple products, Apple may also provide such partners and third-party developers with a subset of diagnostic information that is relevant to that partner’s or developer’s software, hardware, and/or services, as long as the diagnostic information is in a form that does not personally identify you.
Information is sent to Apple using your Internet connection. If your Mac is not connected to the Internet, the data is saved and sent the next time you connect to the Internet.
Your Mac keeps diagnostic and usage information for one month after it is generated, then deletes the information.
Opt out of automatic reporting
You can change your reporting options at any time:
-
Choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
-
Click Diagnostics & Usage on the left.
-
Deselect “Send diagnostic & usage data to Apple.”
-
Deselect “Share crash data with app developers” to stop sharing crash data with app developers.
Diagnostic and usage information will no longer be sent to Apple.
View diagnostic and usage information
You can use the Console app to view diagnostic and usage information sent to Apple.
-
Open Console.
-
In the Console toolbar, click Show Log List.
If you see Hide Log List, the Log List is open.
-
Move the pointer over the Diagnostic and Usage Information section in the sidebar, then click Show.
If you see Hide, the section is open.
-
Click Diagnostic and Usage messages in the sidebar to see the information on the right.
Console shows the information even if you didn’t select to send reports automatically. SubmitDiagInfo entries indicate when diagnostic and usage information was sent to Apple.
If you are logged in as an administrator user, you can view any item in the section. If you are not logged in as an administrator, you can only view User Diagnostic Reports.
Privacy policy
All diagnostic and usage information is sent to Apple anonymously.
By using these features, you agree and consent to Apple’s and its subsidiaries’ and agents’ transmission, collection, maintenance, processing, and use of this information as described above.
At all times, information collected by Apple will be treated in accordance with Apple’s Privacy Policy, which can be found at www.apple.com/privacy.