OS X El Capitan: Solve problems connecting to the Internet

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Solve problems connecting to the Internet
Solve network connection problems

If you can’t connect to the Internet, there may be a problem with your cables, your devices, your network settings, or your ISP (Internet Service Provider).

Use Network Diagnostics

You can use Network Diagnostics to solve problems with a network you’ve already set up (such as Wi-Fi).

Check your Wi-Fi connection

If you usually connect to the Internet using a Wi-Fi network, make sure you’re connected to the Wi-Fi network.

If you’re connected to the Wi-Fi network but you can’t connect to the Internet, there might be a problem with the network’s Internet connection. If you set up the Wi-Fi network using an AirPort device (such as an AirPort Base Station), you can get information about the device and its Internet connection by using AirPort Utility. For more help while using AirPort Utility, choose Help > AirPort Utility Help.

Check your cables

Make sure all cables are properly connected. If you’re using an external modem, be sure one cable firmly connects the modem to your computer, and another connects the modem to a working wall jack.

Check external devices

Check that all external devices such as modems, hubs, and routers are plugged in, turned on, and have started up completely. Try resetting these devices by unplugging them for a couple of minutes, then plugging them back in.

Check the indicator lights on the device to see whether it’s registering a connection to the network and to your computer. If an indicator light does not come on, refer to the documentation that came with your device or contact your ISP.

Check the status of your network connections

You can check your settings and the status of each network service, such as Wi-Fi, Ethernet, and Bluetooth, in Network preferences.

Choose Apple menu > System Preferences, then click Network.

The network service you are using should have a green indicator and the word “Connected.”

To view more information about your network service, click to select it. For additional help, click the “Assist me” button.

Check your Internet service

If all of the above are set up correctly and you still can’t connect to the Internet, call your ISP. There may be a temporary problem with the service.

Published Date: Sep 16, 2017
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