Find My Friends: Location issues

Location issues

If you see a “Location Services off” message

If your friends can’t see your location and you see a “Location Services off” message below Me, make sure that Location Services is turned on. Also, make sure that Share My Location is turned on for your iCloud account and on your device.

  • Turn on Location Services: Go to Settings > Privacy > Location Services.

    The Location Services setting turned on in Privacy settings.
  • Turn on Share My Location for your iCloud account: Go to Settings > [your name] > iCloud > Share My Location (or Settings > iCloud > Share My Location).

    When you turn on Share My Location in iCloud, the status is reflected in Privacy settings (Settings > Privacy > Location Services > Share My Location) and Find My Friends (in Me).

    The Share My Location setting turned on in iCloud settings.
  • Turn on Share My Location for your device: Go to Settings > Privacy > Location Services. In Location Services, scroll to the bottom of the screen, tap System Services, then turn on Share My Location.

    The Share My Location setting turned on in System Services settings.

If you can’t see a friend’s location

  • If your friend has multiple devices, make sure that the correct device is sharing its location.

  • If Location Not Available is below a friend’s name, ask the friend to make sure that the device:

    • Is online (turned on and connected to a data network, such as 3G, 4G, LTE, or Wi-Fi)

    • Is signed in to iCloud

    • Has Find My Friends turned on in Location Services (Settings > Privacy > Location Services)

    • Is still sharing its location

  • If you asked to share a friend’s location but the friend doesn’t appear in your Friends list, make sure you sent the invitation to the correct email address. Also, make sure the friend accepted the invitation.

  • Ask your friend to open the Maps app and tap the location arrow in the lower-left corner to find the device. If Maps can’t find it, something might be wrong with the device’s Location Services settings. For more information, see the user guide on the Apple Support website.

If friends can’t see your location

Make sure:

  • You’re signed in to iCloud on an iOS device you have with you. If you sign out of iCloud, you’re signed out of Find My Friends.

  • The device you have with you is the one that’s sharing your location.

  • The friend is in your Friends list (the friend sent you an invitation and you accepted, or you shared your location).

  • Find My Friends is turned on in Location Services (Settings > Privacy > Location Services). If Find My Friends is dimmed, go to Settings > General > Restrictions to see if the restrictions need to be changed.

  • You haven’t stopped sharing your location (in the Me pane).

  • You can locate your device. Open the Maps app, then tap the location arrow in the lower-left corner. If Maps can’t find the device, something might be wrong with its Location Services settings. For more information, see the user guide for your device on the Apple Support website.

For more information about location issues, see the Apple Support article Get help using Find My Friends.

Published Date: Feb 28, 2018
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