Find My iPhone: Use Lost Mode

Lost Mode locks your device with a passcode so that others can’t access your personal information. When your device is in Lost Mode:

• You can display a custom message on the screen. For example, you may want to indicate that the device is lost or how to contact you.

• Your device doesn’t display alerts or make noise when you receive phone calls, messages, or notifications, or if any alarms go off.

• Find My iPhone attempts to suspend any credit or debit cards you have in Wallet (or Passbook) for ApplePay, even if your iPhone is offline. For more information, see the Apple Support article Using Passbook.

1. Sign in to Find My iPhone on this device with your Apple ID (the one you use with iCloud).

2. In the Devices list, tap the device you want to track or lock.

   If you have Family Sharing set up, your family members’ devices appear below their names.

3. Tap Actions, then tap Lost Mode (iOS 6 or later) or Lock (iOS 5 or OS X v10.7.5 or later).

   

4. Follow the onscreen instructions, keeping the following in mind:

   • If your iOS device has a passcode, that passcode is required to unlock the device. Otherwise, you’re asked to create a passcode now.

   • If you’re trying to place a family member’s iOS device in Lost Mode, and the device doesn’t have a passcode set, that person’s Apple ID password must be entered on this device.

   • If you’re trying to lock a family member’s Mac, that person’s Apple ID password must be entered on this device.

   • If you’re asked to enter a phone number, enter a number where you can be reached. The number appears on the device’s Lock screen.

   • If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The message appears on the device’s Lock screen.

   Note: If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorized repair center to unlock it.

5. If you’re using a friend’s device, sign out of Find My iPhone when you’re done.

If you have a device that supports 3D Touch, you can press the device in the list to peek at its location, then swipe up and tap Lost Mode or Lock. Press a little deeper to see more options.

If you put your iPhone 6, iPhone 6 Plus, iPhone 6S, or iPhone 6S Plus in Lost Mode and you have credit and debit cards in Wallet (or Passbook), Find My iPhone attempts to suspend your cards immediately, even if your iPhone is offline. To resume using your suspended credit and debit cards, turn off Lost Mode, then sign back in to iCloud. For more information, see the Apple Support article Using Passbook.

If you use Lost Mode, when tracking begins, you see your device’s current location, as well as any changes in its location on the map.

• If your device is online  when you put it in Lost Mode or lock it, it locks and tracking begins (if applicable). If Location Services is turned off on the device, it’s temporarily turned on to track your device’s location. A confirmation email is sent to your Apple ID email address.

• If your device is offline , the passcode lock and tracking (if applicable) take effect the next time it’s online.

You can turn off Lost Mode by entering the passcode on the device, or by following the steps below. You can also follow the steps below to change the contact information displayed on your lost device.

1. Sign in to Find My iPhone on this device with your Apple ID (the one you use with iCloud).

2. In the Devices list, tap the device that’s in Lost Mode.

3. Tap Actions, then tap Lost Mode .

4. Change the contact information, or tap Turn Off Lost Mode.